Remote Level 3 IT Help Desk Support (MSP)
Job DescriptionJob DescriptionSummaryOur recruitment firm services clients in the United States and we have multiple roles open at the present time foroffshore/Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.Duties & Responsibilities
- Point person with Windows Desktop related issues
- End-User assistance
- Assist with Windows Servers
- Monitor alert systems and take appropriate action as per guidelines.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network support
- LAN/WAN Maintenance Support
- Network Hardware Support and Installation
- Having worked with a Managed Services Provider (MSP) in the past is a MUST!
- Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
- PSA (or Ticketing) software experience (i.e. Autotask)
- History of network and firewall administration (Sonicwall & Meraki).
- Basic knowledge of network, server, and workstation troubleshooting knowledge.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow