Scheduler - Call Center (Remote/Work from Home)
Job Title: Scheduler – Bi Lingual English / Spanish Full-Time Summary: Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments. Must be bi-lingual English and Spanish TASK:
- ANSWER TELEPHONE CALLS
- RETURN ALL VOICEMAIL AND EMAIL MESSAGES IN A PROFESSIONAL MANNER USING PROPER PHONE AND EMAIL ETIQUETTE
- TAKE AND RELAY MESSAGES
- Ability to understand and keep to instructions, whether oral or written
- Assist in other areas when needed
- FAX OR EMAIL RECORDS
- PROVIDE INFORMATION TO CALLERS
- TRANSFER CALLERS TO CORRECT DESTINATION
- DEAL WITH QUERIES FROM THE CUSTOMERS
- SCHEDULE APPROPRIATE APPOINTMENTS FOR EXAMS, SURGERIES, MEDICAL PROCEDURES
- EFFECTIVELY MANAGE SCHEDULE AND DAILY APPOINTMENTS
- THOROUGHLY ENTER CLIENT AND PATIENT INFORMATION INTO COMPUTER SYSTEM
- MAINTAIN APPOINTMENT DIARY EITHER MANUALLY OR ELECTRONICALLY
- MONITOR AND MAINTAIN OFFICE EQUIPMENT
- TIDY AND MAINTAIN THE SCHEDULING AREA
- UPDATE DATABASES
- PERFORM OTHER DUTIES AS ASSIGNED
EDUCATION AND EXPERIENCE:
- HIGH SCHOOL DIPLOMA, SOME COLLEGE PREFERRED
- KNOWLEDGE OF COMPUTERS AND RELEVANT SOFTWARE APPLICATION
- KNOWLEDGE OF CUSTOMER SERVICE PRINCIPLES AND PRACTICES
- KEYBOARD SKILLS
- SOME CALL CENTER EXPERIENCE DESIRED
KEY COMPETENCIES:
- MUST BE FRIENDLY, OUTGOING, “PEOPLE ORIENTED.”
- MUST BE RESPONSIBLE FOR CLOCKING IN/OUT
- DEPENDABLE AND TIMELY ATTENDANCE IS REQUIRED.
- VERBAL AND WRITTEN COMMUNICATION SKILLS
- INFORMATION MANAGEMENT
- ATTENTION TO DETAIL
- INITIATIVE
SHOW WILLINGNESS AND USE OWN DISCRETION IN TAKING APPROPRIATE STEPS TO FINDING SOLUTIONS TO PROBLEMS; PRESENT IDEAS TO SOLUTIONS
- COOPERATIVENESS
WILLINGNESS TO WORK WITH OTHERS
- FLEXIBILITY
OPEN TO CHANGE; WILLING TO PERFORM TASKING AS ASSIGNED
- PRACTICE PROFESSIONAL CUSTOMER SERVICE BY TREATING THE CLIENT WITH COURTESY AND RESPECT AT ALL TIMES.
- SERVE AS “AMBASSADORS” FOR CREATING AND MAINTAINING GOODWILL FOR THE COMPANY.
- BUILD RAPPORT WITH CLIENTS AND PETS.
- ABILITY TO EFFECTIVELY COMMUNICATE AND EDUCATE CLIENTS AND ANSWER NON-MEDICAL QUESTIONS.
- RELIABILITY
- STRESS TOLERANCE
- INDEPENDENCE
ABLE AND WILLING TO PERFORM TASK WITH LITTLE SUPERVISION
- TEAM PLAYER
- PROFESSIONAL APPEARANCE REQUIRED, SCRUBS ARE TO BE WORN AT ALL TIMES AND ARE FURNISHED BY THE EMPLOYEE.
- Ensure compliance with all company policies, procedures, and guidelines
- AVOID GOSSIP AND TREAT CO-WORKERS WITH COURTESY AND RESPECT AT ALL TIMES.
OTHER QUALIFICATIONS:
- MUST BE ABLE TO WORK 40 + HOURS A WEEK MONDAY THRU FRIDAY AND SATURDAYS AS SCHEDULED 8AM TO 5PM
- ADHERE TO COMPANY POLICIES AND PROCEDURES
- BI-LINGUAL – FLUENT IN ENGLISH AND SPANISH
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