Experienced Customer Service Supervisor – Remote Work Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' and providers' expectations. As a Supervisor, Customer Service, you'll play a vital role in shaping the future of healthcare by leading a team of customer service professionals who are passionate about making a difference. If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare company that's committed to transforming the way healthcare is delivered. Our purpose is to bring our heart to every moment of our members' and providers' health, and we're looking for talented individuals who share our passion for making a difference. At arenaflex, we believe that our employees are the heart of our organization, and we're dedicated to creating a culture that empowers them to grow, learn, and thrive.

Our Heart At Work Behaviors

Our Heart At Work Behaviors are the foundation of our culture, and they guide everything we do. We want our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors include:

• Empathy: We put ourselves in our members' and providers' shoes to understand their needs and concerns.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional customer experiences.
• Innovation: We're always looking for new and better ways to do things, and we encourage our employees to think creatively and take calculated risks.
• Accountability: We take ownership of our actions and results, and we're accountable for delivering high-quality customer experiences.
• Integrity: We operate with integrity and transparency, and we're committed to doing the right thing, even when it's hard.

Job Summary

As a Supervisor, Customer Service, you'll be responsible for leading a team of customer service professionals who are dedicated to delivering exceptional customer experiences. You'll be accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to providers. You'll develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork, and you'll be visible and available to staff to answer questions, monitor calls, and provide ongoing feedback.

Key Responsibilities

* Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to deliver exceptional customer experiences.

• Monitor all performance measures, including daily stats and schedule adherence, and allocate resources to meet volume and performance demands.
• Develop and maintain strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.
• Remove barriers to job performance and ensure regulatory compliance.
• Attract, select, and retain high-caliber, diverse talent able to successfully achieve or exceed business goals.
• Build a cohesive team that works well together.
• Act as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions.

Essential Qualifications

* 3-5 years of call center experience

• 1-3 years of supervisory experience in a highly transactional organization
• 1+ years of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data
• High-speed internet access (25 Mbps or higher)
• Router located in a place where you can set up and work with a direct connection (not Wi-Fi) (ethernet cord directly from computer to router)

Preferred Qualifications

* Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase

• Project management experience
• LEAN Six Sigma methodology and experience
• Education: HS Diploma

Compensation and Benefits

The typical pay range for this role is $40,600.00 - $75,000.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, you'll enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds.

Disability Accommodations

arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation during the application process, please contact [insert contact information] to discuss your needs.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job