Experienced Customer Service and Sales Representative – Remote Insurance Agent Opportunity
At arenaflex, we believe that business management is a continuous process that requires planning and goal accomplishment. Our team is dedicated to helping individuals and organizations drive growth by understanding their unique needs and developing tailored solutions. As a Customer Experience Champion, you will play a vital role in delivering exceptional customer service and sales support to our clients, while also enjoying a dynamic and growth-oriented work environment.
About arenaflex
arenaflex is a dynamic and community-minded organization that values its employees and provides a supportive and inclusive work environment. Our team is passionate about helping others and making a positive impact in the lives of our clients. We are committed to providing our employees with the tools and resources they need to succeed, including comprehensive training, career growth opportunities, and a competitive total rewards package.
Job Summary
As a Customer Service and Sales Representative, you will be responsible for providing exceptional customer service and sales support to our clients, while also assisting them in understanding their coverages and selecting the right products and services to meet their personal needs. You will be working from home, and we are looking for individuals who are self-disciplined, tenacious, and have a passion for helping others.
Responsibilities
* Assist individuals in understanding their coverages and selecting the right products and services to meet their personal needs
- Provide full lifecycle customer service and sales support, including accepting inbound calls and making outbound calls to provide follow-up support
- Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
- Work closely with our team to develop and implement effective sales and customer service strategies
- Maintain and follow strict personal privacy for customer information
- Meet or exceed sales and customer service targets and metrics
Requirements
* High speed internet access ( >15 mbps)
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- Ability to maintain and follow strict personal privacy for customer information
- Strong customer service orientation
- High school diploma or equivalent is the minimum, and more education is better
- Handy with MS Windows and other computer applications
- Ability to work a varied schedule, including evening and weekend hours based on project needs
- Consistent demonstration of mental stability and ability to have regular, reliable, and predictable attendance
Preferred Qualifications
* Previous experience in customer service or sales
- Knowledge of insurance products and services
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Familiarity with MS Office and other computer applications
Benefits
* Competitive base salary
- Generous paid time off policy
- Merit-based annual increases
- Bonus opportunities
- Robust recognition program
- Competitive range of insurance plans (including health, dental, and life insurance)
- Access to retirement savings programs such as a 401(k) plan and a health savings account
- Financial assistance with infertility treatments
- Employee assistance program
- Numerous other offerings to support a healthy work-life balance
Career Growth Opportunities
* Comprehensive training and development programs
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for individual and team achievement
Work Environment
* Remote work opportunity with flexible scheduling
- Dynamic and growth-oriented work environment
- Collaborative and supportive team
- Opportunities for career growth and professional development
How to Apply
If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination.
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, per arenaflex procedure 4.2.1.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job