Experienced Healthcare Customer Service Representative - Remote Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we're a force of good in supporting our communities, our clients, and the environment. Our mission is to make people's lives simpler, faster, and safer, and we're inspired to deliver only the best in all that we do.

About arenaflex

arenaflex is a company that's passionate about innovation and customer satisfaction. We're a team of over 500,000 inspired and passionate people who speak more than 300 languages, and we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged, and we're committed to providing a culture of inclusion and diversity where everyone feels welcome and valued.

Benefits of Working with arenaflex

At arenaflex, we offer a range of benefits that make us an attractive employer. These include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to help you relax and recharge
• Employee wellness and engagement programs to support your physical and mental health

Your Role at arenaflex

As a Healthcare Customer Service Representative at arenaflex, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You'll have the chance to grow and challenge yourself, and discover your potential can take you anywhere you want to go.

Responsibilities

As a Healthcare Customer Service Representative at arenaflex, your responsibilities will include:

• Fielding inbound calls from medical professionals, using medical terminology, to request and verify benefits
• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Resolving issues on the first call by being proactive
• Appropriately and professionally communicating with customers
• Providing support for Health Care Providers
• Researching benefit information
• Handling situations that may require adaptation of response or extensive research
• Accurately documenting and maintaining all interactions
• Responding to requests for assistance and/or possible processing payments

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you'll need:

• Internet Requirements:

+ Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people with disabilities.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please apply to this job by clicking on the link below. Apply to this job We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering arenaflex as your employer of choice. Apply for this job