Experienced Full Stack Customer Solutions and Digital Product Manager – Web & Cloud Application Development

At arenaflex, we're revolutionizing the way businesses navigate the complexities of global shipping and logistics. As a seasoned professional in the freight forwarding industry, you'll play a pivotal role in shaping our digital products and services, driving customer growth, and retention. If you're passionate about innovation, customer-centricity, and leadership, we invite you to join our dynamic team as a Customer Solutions and Digital Product Manager.

About arenaflex

arenaflex is a leading provider of freight forwarding, import, and export services, connecting businesses to global markets through comprehensive international ocean and air freight forwarding, surface transportation, and distribution, customs brokerage, trade, and customs advisory services, and advanced e-commerce and trade facilitation solutions. Our mission is to empower customers of all sizes to overcome the intricacies of shipping goods globally.

Job Summary

As a Customer Solutions and Digital Product Manager, you'll be responsible for defining, designing, developing, integrating, implementing, and continuously improving digital products and services that drive customer growth and retention. You'll collaborate closely with relevant products and business functions within arenaflex to ensure seamless execution and delivery of digital capabilities and solutions. This role requires a unique blend of technical expertise, business acumen, and leadership skills to drive innovation, customer satisfaction, and business success.

Key Responsibilities

• Define, design, develop, integrate, implement, and continuously improve digital products and services that drive customer growth and retention

• Collaborate with relevant products and business functions within arenaflex to ensure seamless execution and delivery of digital capabilities and solutions
• Lead the business requirement definition and functional design of digital services and products reflecting customer requirements and business needs
• Ensure requirements are captured, translated, and developed as part of the customer project or product development to deliver expected benefits (i.e., automation and efficiency gains, incremental revenue, etc.)
• Establish and manage the digital services and products capabilities roadmap and drive development, innovation, and enablement of the product suite ensuring best-of-breed and industry-leading digital capabilities and customer experience while driving product standardization and simplification
• Provide overall leadership in supporting functional delivery of global customer solution implementations of the core digital services and products working closely with regional and global customer implementation and key account teams
• Ensure the Customer Solutions and sales team understand and promote the digital services and products suite, understand the features and value-added services available for Customers, Business Intelligence, as well as Data Integration along with delivery efforts for solutions including participating in pre-sales solution definition
• Establish and manage functional "Solution design" by offering product consultancy for customer solutions to align to product capabilities and customer needs
• Establish and manage the Customer Solutions product solution Implementation process and methodology to ensure rapid and successful delivery of the customer digital products and tracking progress for successful delivery
• Establish and manage the digital products and services and customer Solution Support model and processes ensuring prompt issue resolution, gathering customer feedback, requirement specification, testing, sign-off, support, and training
• Obtain customer, market, and stakeholder feedback and ensure correct prioritization of specific requirements into both product roadmaps and specific customer solutions
• Ensure alignment with other OpCo's and enterprise digital products and services leveraging capabilities and reuse
• Preparation, execution, and review of customer meetings and events in line with account process and policies
• Development, coaching, and line management of a team of solution advisors

Essential Qualifications

• Digital services and product development in the freight forwarding industry, inclusive of brokerage, ideally defining required capabilities and working with IT for delivery

• Leading product support for customer implementations with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions, inclusive of products, data integration, and reporting
• Experience with Cargowise as the core freight and brokerage systems is preferred
• Minimum 3 years of leadership experience and ability to manage small teams of analysts remotely to deliver solutions
• Proven ability to lead a team, complete projects, and exceed results
• Customer-centric, blended business and IT mindset, and as such, can easily translate customer needs and understand being in the customer shoes
• A Bachelor's or Master's degree in Logistics, Information Technology, or an equivalent education
• Minimum 5-8 years forwarding, carrier, or similar experience
• Minimum 5 years Solution Consulting and/or digital product development experience in logistics/freight forwarding
• Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred
• Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery
• Willingness to travel as required
• Legal authorization to work in the United States - Sponsorship will not be provided for this role
• Global role, ideally based in the US

Preferred Qualifications

• Experience with Integration Services commonly used in the freight forwarding space, inclusive of brokerage, ideally defining required capabilities and working with IT for delivery

• Implementation experience with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions, inclusive of products, data integration, and reporting
• Experience with Cargowise as the core freight and brokerage systems is preferred
• Minimum 3 years of leadership experience and ability to manage small teams of analysts remotely to deliver solutions
• Proven ability to complete projects and exceed results
• You are customer-centric and as such can easily put yourself into customer shoes
• A Bachelor's or Master's degree in Logistics, Information Technology, or an equivalent education
• Minimum 5-8 years forwarding, carrier, or similar experience
• Minimum 5 years Solution Consulting and integration experience in logistics/freight forwarding
• Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred
• Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery
• Willingness to travel as required
• Legal authorization to work in the United States - Sponsorship will not be provided for this role

What We Offer

• Competitive salary range: $79,670 - $151,180

• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Opportunity to work with a dynamic and innovative team
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and results-driven professional with a passion for innovation and customer-centricity, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you! Apply to this job Apply for this job