Experienced Customer Service Associate – Swedish Language Support

Join arenaflex, a global leader in entertainment and media, as a Customer Service Associate and become a part of our award-winning Customer Service team. As a key player in delivering exceptional customer experiences, you will be the first point of contact for our customers based in Sweden, providing support through phone, chat, and email. With a focus on problem-solving and customer delight, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

About arenaflex

arenaflex is a global leader in entertainment and media, with a rich history of innovation and creativity. Our mission is to be Earth's most customer-centric company, and our Customer Service team is a key part of achieving that goal. We pride ourselves on our unique approach to customer service, which focuses on empowering our associates to problem-solve and deliver exceptional support experiences.

Role and Responsibilities

As a Customer Service Associate, you will be responsible for:

• Providing exceptional customer support through phone, chat, and email
• Resolving customer queries and issues in a timely and efficient manner
• Using a variety of tools to navigate, research, and review solutions
• Communicating effectively with customers to deliver a positive experience
• Working variable hours to match customer demand, including late evening and day shifts
• Collaborating with colleagues to achieve team goals and objectives

What We Offer

* A 12-month fixed-term contract with a view to extend

• A competitive hourly rate of €15.50 per hour
• Up to €800 relocation allowance for overseas applicants
• Salary increase after 6 months tenure
• Comprehensive training program to develop your skills and knowledge
• A complete equipment package, including a laptop and internet connection
• Life insurance and internet allowance
• Disney employee discount and lifestyle benefits through our Disney Extras program
• Expert training and ongoing opportunities to learn and develop your skills

Qualifications and Requirements

* Minimum age: 18 years old

• Right to work in The Netherlands
• Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required)
• Initial four weeks availability for full-time training (paid)
• Quiet, distraction-free workspace with a dedicated office space, desk, and chair
• Minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI)

Strengths and Skills

* Hard-working, articulate, and detail-oriented

• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment

Career Growth and Development

* Opportunities to develop your skills and knowledge through comprehensive training programs

• Ongoing support and feedback from experienced colleagues and managers
• Career growth opportunities within the Customer Service team and across the organization
• Access to Disney's extensive library of online courses and training resources

Work Environment and Culture

* Dynamic and supportive work environment with a focus on collaboration and teamwork

• Flexible working hours and remote work options
• Comprehensive benefits package, including life insurance and internet allowance
• Opportunities to participate in company-wide initiatives and events
• Access to Disney's extensive network of employees and alumni

How to Apply

If you are a motivated and customer-focused individual with a passion for problem-solving and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please click on the link below to start the application process. You will need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed. If successful, we will contact you about next steps! Apply to this job Apply for this job