Experienced Full Stack Customer Service Representative – Remote Inbound Call Center
At arenaflex, we're revolutionizing the insurance economy with our cutting-edge cloud platform, empowering over 35,000 businesses with innovative technology to simplify and enhance the claims and repair journey. Our mission is to make life just work by empowering the people and industry relied upon to keep lives moving forward when it matters most. With a strong focus on purposeful innovation and the strength of our connections, we're shaping a world where life just works. We're seeking highly motivated and results-driven Remote Inbound Customer Service Representatives to join our team. As a key member of our customer service team, you'll play a vital role in assisting medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. If you're passionate about delivering exceptional customer experiences and have a strong technical aptitude, we encourage you to apply.
The Role
As a Remote Inbound Customer Service Representative at arenaflex, you'll be responsible for:
- Responding to incoming claim calls and logging data into our proprietary medical bill review system
- Regularly operating across multiple systems and applications to support daily responsibilities and ensure seamless task execution
- Providing explanation of benefits, services, and claims/reimbursement procedures
- Interfacing with providers, patients, billing services, and insurance adjusters in a professional manner
- Maintaining a quiet and professional work environment free of distractions
- Experience working in a metrics-driven environment
- Adhering to a consistent work schedule, with standard hours from Monday to Friday, 8:30 AM to 5:00 PM CT, and one late shift per week extending to 7:00 PM CT
- Maintaining a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds
Key Responsibilities:
* Respond to incoming claim calls and log data into our proprietary medical bill review system
- Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
- Provide explanation of benefits, services, and claims/reimbursement procedures
- Interface with providers, patients, billing services, and insurance adjusters in a professional manner
- Maintain a quiet and professional work environment free of distractions
- Experience working in a metrics-driven environment
- Adhere to consistent work schedule, standard hours are Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT
- Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds
Requirements:
* 1-2 years prior inbound call center customer service experience required
- Excellent verbal and written communication skills
- Attention to detail
- High school diploma or equivalent
- Strong technical aptitude
- Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
- Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks
- Ability to learn basic medical terminology
- Ability to work independently
- No prior medical insurance experience is required, training is provided
- This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.
Essential Qualifications:
* 1-2 years prior inbound call center customer service experience
- Excellent verbal and written communication skills
- Attention to detail
- High school diploma or equivalent
- Strong technical aptitude
- Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
Preferred Qualifications:
* 2+ years prior inbound call center customer service experience
- Experience working in a metrics-driven environment
- Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge
- Ability to learn basic medical terminology
- Ability to work independently
Skills and Competencies:
* Excellent verbal and written communication skills
- Strong technical aptitude
- Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
- Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge
- Ability to learn basic medical terminology
- Ability to work independently
Career Growth Opportunities and Learning Benefits:
* Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture:
* arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive of all employees
- Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection
- We celebrate our employees for who they are and all they bring to the table
- Every voice is heard and is important to our success
Compensation, Perks, and Benefits:
* Starting wage of $19.00 per hour
- Benefits eligible beginning on day 1, including medical, dental, vision, retirement with employer matching, internet stipend, and more
- Drive results and get rewarded—earn up to $300 in monthly incentives and extra PTO by meeting performance goals
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you're passionate about delivering exceptional customer experiences and have a strong technical aptitude, we encourage you to apply. Please submit your application through our careers site. We can't wait to hear from you!
About arenaflex's Commitment to Employees:
arenaflex Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At arenaflex, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to arenaflex's success.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
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