Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience and Supporting Pharmacy Operations

At arenaflex, we are committed to providing our customers with an exceptional experience in every interaction. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering this promise by providing top-notch customer service, supporting pharmacy operations, and contributing to a positive and inclusive work environment.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our customers and patients. We are passionate about delivering innovative solutions, exceptional customer experiences, and unparalleled care. Our team of dedicated professionals is committed to making a difference in the communities we serve, and we invite you to join us on this mission.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience, ensuring that every customer interaction is positive and memorable.
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
• Recommending items for sale to customers and recommending trade-up and/or companion items.
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
• Completing resets and revisions as directed.
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assuming web pick-up responsibilities (monitoring orders in Picture Care Plus, filling orders, and delivering orders to customers as they arrive at the store).
• Assisting with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers.

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Must have a high school diploma or equivalent.
• Must be certified as a Pharmacy Technician by the Pharmacy Technician Certification Board (PTCB) or be willing to obtain certification within 6 months of employment.

Preferred Qualifications

* Prefer six months of experience in a retail environment.

• Prefer to have prior work experience with arenaflex.
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Skills and Competencies

* Excellent customer service skills, with the ability to model and deliver a distinctive and delightful customer experience.

• Strong communication and interpersonal skills, with the ability to engage customers and patients in a positive and respectful manner.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong problem-solving skills, with the ability to resolve customer issues and answer questions in a timely and efficient manner.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
• Strong attention to detail, with the ability to accurately process prescriptions and maintain accurate records.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program, including on-the-job training, classroom instruction, and online training modules.

• Opportunities for career advancement, including promotions to leadership roles and specialized positions within the pharmacy department.
• Access to continuing education credits and professional development opportunities, including conferences, workshops, and online courses.
• A supportive and inclusive work environment, with a strong commitment to diversity, equity, and inclusion.

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment, with a strong focus on diversity, equity, and inclusion.

• Our team of dedicated professionals is passionate about delivering exceptional customer experiences and making a difference in the communities we serve.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
• arenaflex is an equal opportunity employer, committed to hiring and promoting individuals based on their qualifications, skills, and experience.

Compensation, Perks, and Benefits

* Competitive hourly rate, ranging from $16 to $18 per hour.

• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Opportunities for career advancement and professional development.
• A supportive and inclusive work environment, with a strong commitment to diversity, equity, and inclusion.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences and supporting pharmacy operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you! Apply for this job