Experienced Healthcare Customer Service Representative – Remote USA
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you have a strong desire to work in a dynamic, global environment that values diversity, inclusivity, and employee growth? Look no further than arenaflex, a leading global customer experience technology and services company. We're seeking an experienced Healthcare Customer Service Representative to join our remote team in the USA.
About arenaflex
arenaflex is a customer experience technology and services company that's been making customers happy for over 40 years. Our mission is to deliver transformative customer experiences for some of the world's most iconic and disruptive brands. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences to our clients' customers. You'll be responsible for:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers to customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
A Typical Day
* You'll work from the comfort of your own home, with a high-speed internet connection (> 15 mbps) and a reliable computer
- You'll be equipped with the latest technology, including a USB wired headset (or a compatible alternative)
- You'll have access to a global team of curious lifelong learners, guided by our company values
- You'll be supported by our inclusive culture and community-minded organization, where giving back is encouraged
What You Bring to the Role
* 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
What You Can Expect
* A supportive and inclusive work environment that values diversity and inclusivity
- Opportunities for career growth and professional development, including training and coaching
- A competitive base wage range of $16 per hour, plus performance bonus opportunities
- A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more
- A healthy work-life balance, with flexible scheduling and remote work options
About Our Culture
* We're a global team of curious lifelong learners, guided by our company values
- We're committed to building a diverse and inclusive workforce that reflects the communities we serve
- We believe in giving back, and encourage our employees to participate in community-minded initiatives
- We're passionate about delivering exceptional customer experiences, and strive to make a meaningful impact in the lives of others
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflexjobs.com](http://www.arenaflexjobs.com) to learn more about our company and apply for this role.
Benefits
* On-site cafeteria
- Merchandise discounts
- Professional development opportunities
- Employee events
- Vacation/paid time off
- Work from home
- 401K
- Employee referral program
- Prescription drug coverage
- Paid holidays
- Medical, dental, and vision
- Performance bonus
- Tuition reimbursement
- Parking
- Long-term disability
- Flexible spending accounts
- Maternity/paternity paid leave
- Game rooms
- Life insurance
- Flexible schedules
- Retirement/pension plans
- Paid sick days
Skills
* Android
- Apple iPad
- Bluetooth
- Broadband
- Career development
- Coaching
- Consulting
- Customer experience
- Customer support/service
- Diversity
- HIPAA (Health Insurance Portability and Accountability Act)
- Health plan
- Healthcare customer service
- Healthcare reimbursement
- High school diploma
- Online chat
- Problem-solving skills
- Research skills
- Service delivery
- Short messaging service (SMS)
- Smartphones
- Team lead/manager
- Telephone skills
- Training/teaching
- Tuition reimbursement
- USB
- Video chat
- Webcams
- Work from home
About arenaflex
* We're a leading global customer experience technology and services company
- We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy
- We operate customer acquisition, care, fraud prevention and detection, and content moderation services through TTEC Engage, our delivery center of excellence
- Founded in 1982, our employees operate on six continents across the globe
- We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve
Company Size
* 10,000 employees or more
Industry
* Other/Not Classified
Founded
* 1982
Website
* [www.arenaflexjobs.com](http://www.arenaflexjobs.com) Apply to this job Apply To this Job Apply for this job