Experienced Customer Service Representative – Animal Care Industry

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Representative in our Animal Care Industry, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met with empathy, patience, and a friendly attitude. If you're genuinely excited to help clients and possess excellent communication skills, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the animal care industry. Our mission is to make a positive impact on the lives of animals and their owners by delivering exceptional products and services. We're committed to fostering a culture of empathy, compassion, and teamwork, where our employees feel valued, supported, and empowered to make a difference.

Key Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Providing timely and accurate information to incoming client calls and product knowledge requests
• Identifying, processing, and assessing client needs according to established policies and procedures
• Handling complaints, providing appropriate solutions and alternatives, and following up to ensure resolution
• Partnering with other teams to meet and exceed client's service expectations
• Admitting patients and handling medical records entries accurately
• Entering and updating client and patient information into practice computer software
• Preparing health certificates, immunization certificates, laboratory requests, and euthanasia forms
• Processing payments/client invoices for services performed
• Receiving and relaying telephone, fax, and email messages accurately and promptly
• Answering telephones and handling calls quickly, efficiently, and in a professional and friendly manner using a multi-line system

Competencies

To succeed in this role, you'll need to possess the following competencies:

• Client Focus: You'll be dedicated to understanding and meeting the needs of our clients, ensuring their satisfaction and loyalty.
• Problem Solving/Analysis: You'll be able to analyze complex issues, identify solutions, and implement effective resolutions.
• Time Management: You'll be able to prioritize tasks, manage your time effectively, and meet deadlines.
• Communication Proficiency: You'll be an excellent communicator, able to articulate complex information in a clear and concise manner.
• Teamwork Orientation: You'll be a team player, willing to collaborate with colleagues to achieve common goals.
• Technical Capacity: You'll be proficient in using computer software, including practice management systems and other relevant tools.

Work Environment

This role operates in a professional office environment, with exposure to hazards associated with pets, such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. You'll be required to work in a fast-paced environment, using standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands of this role include:

• Regularly talking or hearing
• Frequently sitting, standing, walking, using hands, and reaching with hands and arms
• Lifting and carrying items weighing up to 40 pounds up or down one flight of stairs

Position Type and Expected Hours of Work

This is a full-time position, with shifts and hours of work Monday through Sunday. You must be able to work a variety of shifts, including evenings and weekends.

Travel

No travel is expected for this position.

Required Education and Experience

* High school degree

• Previous client service experience is desirable
• Computer experience

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift

* Day shift

• Evening shift
• Morning shift

Work Location

In person If you're passionate about delivering exceptional customer experiences and possess the skills and competencies required for this role, we encourage you to apply to arenaflex today! Apply for this job