Experienced Customer Service Representative – Member Experience Expert

Join arenaflex, a forward-thinking organization that values diversity, inclusion, and belonging, as we continue to grow and thrive in the ever-evolving financial services industry. As a Customer Service Representative at arenaflex, you will be part of a tight-knit team that prioritizes member satisfaction, accuracy, and efficiency. We're looking for a talented individual who is passionate about delivering unparalleled experiences and is eager to grow with us. About arenaflex At arenaflex, we believe in the philosophy of "WE>me," where everyone belongs and is valued for their individuality. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships. We're committed to delivering everything our members need to live well financially, through all life's moments and milestones. Our values are rooted in a culture of "WE," where we prioritize teamwork, leadership, and innovation. Responsibilities As a Customer Service Representative at arenaflex, you will be responsible for providing accurate and efficient member service, ensuring high levels of member satisfaction, and maintaining accurate records of member accounts. Your role will involve: * Processing financial transactions and providing members with account information * Assisting with troubleshooting mobile banking issues * Contributing to sales goal attainment for department and organization goals, primarily by identifying and educating members on product and service needs through meaningful conversations * Providing members with unparalleled experiences * Assisting with meeting departmental goals along with individual performance metrics Additional Opportunities As a Customer Service Representative at arenaflex, you will have the opportunity to obtain additional credentials in the following areas: * Cards: Assist members with card-specific needs, perform card maintenance and transactions within the card application, receive and submit card disputes for further investigation * Fraud: Assist members with fraud inquiries, recognize and report fraudulent activity, perform maintenance within accounts to reduce and limit exposure to fraud, and handle escalated member interactions to determine proper account handling for compromised or suspicious accounts * Mentor: Mentor new hires during the onboarding process, assist peers with account-specific inquiries and escalated member concerns, provide feedback to associates, and educate them on procedures and internal resources Skills and Competencies To succeed in this role, you will need: * Ability to successfully recognize and offer sales opportunities * Attention to detail and accuracy * Excellent communication and interpersonal skills * Familiarity with PCs and applicable software * Thorough knowledge of credit union products, services, policies, and procedures Competencies * Effective knowledge * Accountability and self-management * Teamwork and leadership * Communication * Innovation and problem-solving Working Conditions and Physical Demands * Ability to communicate effectively in English, both orally and in writing * Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading * Ability to sit for extended time periods * Sufficient manual skill for operation of PC keyboard and other standard office equipment * Ability to travel, including occasional overnight travel * Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects Qualifications * 0-1 years of related experience * General and business knowledge equivalent to a high school diploma Benefits and Compensation We offer a competitive salary, with a minimum salary of $17.50+/hr, and opportunities for professional growth and development. Our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate. We also offer fantastic healthcare, paid benefits, and a work-life balance that prioritizes your well-being. Equal Opportunity Employer arenaflex is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. How to Apply If you're passionate about delivering unparalleled experiences and are eager to grow with a forward-thinking organization, please submit your application. We can't wait to welcome you to our faM1ly! ```html

About arenaflex

At arenaflex, we believe in the philosophy of "WE>me," where everyone belongs and is valued for their individuality. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Responsibilities

• Processing financial transactions and providing members with account information
• Assisting with troubleshooting mobile banking issues
• Contributing to sales goal attainment for department and organization goals, primarily by identifying and educating members on product and service needs through meaningful conversations
• Providing members with unparalleled experiences
• Assisting with meeting departmental goals along with individual performance metrics

Additional Opportunities

• Cards: Assist members with card-specific needs, perform card maintenance and transactions within the card application, receive and submit card disputes for further investigation
• Fraud: Assist members with fraud inquiries, recognize and report fraudulent activity, perform maintenance within accounts to reduce and limit exposure to fraud, and handle escalated member interactions to determine proper account handling for compromised or suspicious accounts
• Mentor: Mentor new hires during the onboarding process, assist peers with account-specific inquiries and escalated member concerns, provide feedback to associates, and educate them on procedures and internal resources

Skills and Competencies

• Ability to successfully recognize and offer sales opportunities
• Attention to detail and accuracy
• Excellent communication and interpersonal skills
• Familiarity with PCs and applicable software
• Thorough knowledge of credit union products, services, policies, and procedures

Competencies

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

Working Conditions and Physical Demands

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects

Qualifications

• 0-1 years of related experience
• General and business knowledge equivalent to a high school diploma

Benefits and Compensation

We offer a competitive salary, with a minimum salary of $17.50+/hr, and opportunities for professional growth and development. Our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

How to Apply

If you're passionate about delivering unparalleled experiences and are eager to grow with a forward-thinking organization, please submit your application. We can't wait to welcome you to our faM1ly!

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