Experienced Customer Service Representative – Live Chat and Email Support

Join arenaflex, a leading customer service operations company, as we continue to revolutionize the way businesses interact with their customers. As a valued member of our team, you will play a crucial role in delivering exceptional customer experiences, driving sales conversions, and helping our clients achieve their business goals.

About arenaflex

arenaflex is a dynamic and innovative company that specializes in providing customer service operations for e-commerce stores. With a strong focus on customer satisfaction, we strive to deliver world-class service that exceeds our clients' expectations. Our team of experts is dedicated to providing top-notch support, infrastructure improvements, and workflow enhancements to help our clients succeed in the competitive e-commerce landscape.

Job Summary

As a Live Chat and Email Support Agent, you will be responsible for handling incoming chats and emails from multiple client websites. Your primary mission is to provide a pleasant experience to all visitors, help them navigate the website, and increase sales conversions. You will also handle post-order queries, such as order status, shipping information, complaints, and more.

Responsibilities

* Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.

• Protect company's, clients', and visitors' information.
• Work with the team to accomplish your goals individually and as a team.
• Update your knowledge through continuous learning (self-paced and group training).
• Ensure you have the right equipment and a proper place to work productively.
• Handle post-order queries, such as order status, shipping information, complaints, and more.
• Collaborate with the team to resolve complex customer issues and provide solutions.
• Participate in training and development programs to enhance your skills and knowledge.
• Meet or exceed performance metrics and targets.

Work Experience

* At least two years of customer service experience for English-speaking businesses/clients/customers.

• Robust e-commerce or retail customer service background.
• Genuine care for customers and clients.
• A sales-oriented person is a plus.
• Social media management experience is a plus.
• At least six months of work-from-home experience is a plus.

Qualifications Required

* Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps). + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher. - RAM 16GB or higher. - 1GB GPU. - At least 110 GB SSD for your drive C. + Dual monitor with at least 1920 x 1080 display resolutions. + Headset with mic and webcam for meetings. + Focused workspace.

• Above-average written and verbal English communication and comprehension skills.
• Great chat, email, social media, and phone etiquette.
• Advance critical thinking skills.

What We Offer

* Starting salary rate: $4/hr.

• Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity).
• Pandemic-proof job.
• Weekly pay after 1st week of training & no salary deductions.
• Paid Time Offs.
• HMO coverage up to $50/month.
• Paid breaks.
• Paid training.
• Career growth opportunities.
• Performance-based compensation review.
• Since you will be working from home, you get to save a lot of time and money.
• Company & team events - Virtual and Offline.

What We Don't Offer

* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.

• Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment

* If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.

• Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements.
• This project-based job is coterminous with the client contract with arenaflex.
• Agents with good track records at arenaflex may be transferred to other accounts/projects.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Note

For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues. Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. Please provide an active mobile phone # (any Network, must have Viber but not a landline #) so we can contact you via text or call if needed. Apply to this job Apply for this job