Technical Writer, B2B SaaS

Job Description:

• Simplify the use and integration of Experian's products by creating valuable content for both developers and everyday users.
• Ensure documentation reflects the highest quality and fosters trust.
• Help shape and scale documentation, creating engaging and informative content for developers.
• Ensure technical content drives developer efficiency and lower cognitive load, while maintaining clarity, accuracy, and consistency.
• Report into the Lead Product Manager of Platform Experience.
• Work with engineering and product teams to create documentation for new product features, API updates, and integrations.
• Develop long-term content strategies to organize and make documentation easily discoverable for developers.
• Conduct regular content reviews and maintain high documentation standards.
• Collaborate with engineering, product, customer support, and other partners to ensure technical content meets the needs of users and developers.
• Establish writing best practices for internal and external documentation.
• Identify areas for improvement in existing content and processes and implement enhancements to improve documentation workflows.

Requirements:

• 5+ years of experience in Technical Writing, especially within B2B SaaS environments.
• Experience translating complex concepts into concise documentation.
• Expertise in API documentation and an understanding of software development processes.
• Proficiency with tools such as Markdown, Git, and JIRA.
• Experience with modern development workflows and an ability to work within a "docs-as-code" environment.
• Familiarity with version control systems and CI/CD pipelines.
• Comfortable collaborating with technical teams, including developers, engineers, and product managers.
• Experience writing about one or more backend languages like Ruby, Go, Python, PHP, Node, or Java is valuable.
• The ability to read front-end technologies, such as HTML, CSS, and JavaScript, are a plus.
• Experience with documentation generation tools and automation, and experience using AI tools to help identify changes, drift, and errors in documentation
• An understanding of user experience principles, content design, and accessibility in technical writing.
• Experience with large-scale information architecture projects.
• Experience learning new technologies and documenting the latest software products.

Benefits:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible schedule, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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