Logistics Coordinator – DCT & Parcel

Job Description:

• Own the day-to-day execution of parcel shipments, including DTC orders, drop-ship orders (Amazon FBM, TikTok Shop, Costco.com, etc.), and wholesale platforms.
• Produce and monitor daily shipping reports and KPIs (e.g., on-time delivery, carrier performance, issue resolution time), analyze trends, and proactively identify opportunities for improvement.
• Serve as the first line of response to fulfillment issues or delays, partnering closely with our 3PL to clear errors and ensure timely resolution.
• Collaborate with the Supply Planning team to identify inventory gaps and resolve backorders.
• Collaborate with our 3PL to track inventory levels and communicate risks related to stockouts, overstock, or misallocated inventory.
• Support the management of BOMs and new item setup in the ERP and 3PL’s WMS platform.
• Partner with the commercial and CX teams to manage fulfillment expectations across all DTC and drop-ship channels.
• Provide documentation to and investigative support for the accounting and finance teams during month-end close and other regular financial processes.
• Ensure accurate and timely routing of orders across systems (e.g., Shopify, CommerceHub/Rithum, TikTok Shop, Celigo), verifying that shipping methods, SLAs, and order requirements are met.
• Maintain data cleanliness in ERP, WMS, and shipping platforms to ensure seamless fulfillment operations.
• Support new DTC channel launches and promotion campaign planning through logistics coordination and system preparedness.
• Assist in advancing continuous improvement initiatives related to parcel cost efficiency, service levels, and customer delivery experience.
• Contribute to broader operations planning and reporting efforts through daily, weekly, and monthly performance reports and KPI reviews.

Requirements:

• Minimum 2 years of experience in logistics, operations, or e-commerce fulfillment, ideally within a CPG or omnichannel environment.
• Familiarity with parcel shipping workflows and carriers, including platforms like Shopify, Amazon Seller Central, TikTok Shop, and SPS Commerce.
• Direct experience working with 3PLs, including issue resolution, performance tracking, and inventory management.
• Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated proficiency in Excel and experience working within ERP, WMS, and order management systems (NetSuite a plus).
• Detail-oriented with a proactive mindset, strong analytical capabilities, and excellent cross-functional communication skills.
• Passion for sustainability and enthusiasm for contributing to Blueland’s mission.

Benefits:

• health benefits
• stock options
• generous paid time off
• paid holidays
• paid civic engagement days
• paid parental leave
• 401k (employee contribution)
• professional development stipends
• remote work reimbursements
• various discounts to like-minded companies and more.

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