[Hiring] Patient Care Manager @Imagine Learning
Role Description The Patient Care Manager will lead care coordination efforts, support patient engagement, and ensure the delivery of high-quality, patient-centered services across virtual care platforms. This role serves as a key liaison between patients, healthcare providers, and internal teams, ensuring seamless communication and effective care management. This position is ideal for a healthcare professional with strong operational expertise, leadership experience, and a commitment to improving patient experiences through efficient and organized care delivery.
Key Responsibilities
- Oversee daily patient care coordination and remote support services
- Supervise, mentor, and support patient care coordinators and support staff
- Ensure timely patient follow-ups, care updates, and service assistance
- Monitor patient cases, escalations, and service quality standards
- Collaborate with healthcare providers to align care plans and patient needs
- Maintain accurate patient records and ensure HIPAA compliance
- Analyze patient care metrics and implement process improvements
- Train staff on patient communication best practices and care protocols
- Address complex patient concerns with professionalism and empathy
Qualifications
- Bachelor’s degree in Healthcare Administration, Nursing, Public Health, or a related field
- Minimum of 1 year of experience in patient care coordination, healthcare operations, or case management
- Prior leadership or team management experience
- Strong understanding of healthcare workflows and patient service standards
- Excellent communication, organizational, and problem-solving skills
- Experience with EMR/EHR systems and remote care tools
- Ability to manage multiple patient cases while maintaining high-quality service
Preferred Qualifications
- Nursing background (RN/LPN) or clinical experience
- Experience in telehealth or remote healthcare environments
- Knowledge of insurance processes and care authorizations
Benefits
- Competitive hourly compensation
- Fully remote work environment
- Opportunity to lead impactful, patient-centered initiatives
- Supportive and collaborative team culture
- Professional growth and advancement opportunities in healthcare management
Apply tot his job Apply To this Job