Experienced Bilingual Customer Success Representative – Support – FULLY REMOTE POSITION – arenaflex

Join arenaflex, a leading provider of retail management solutions, and embark on a rewarding career in a dynamic and collaborative work environment. Are you passionate about technology and delivering exceptional customer experiences? Do you thrive in a fast-paced, remote work setting? If so, we invite you to apply for the Experienced Bilingual Customer Success Representative – Support – FULLY REMOTE POSITION at arenaflex. As a key member of our team, you will play a vital role in resolving issues with our proprietary software, providing technical support, and building strong relationships with our clients.

About arenaflex

arenaflex is a pioneering company that has been revolutionizing the retail management industry since 2001. Our flagship POS product has been adopted by over 8,000 wireless retailer locations nationwide, with an estimated 23M devices activated and $9B of commerce conducted in 2018. As a solution provider, we understand the unique challenges our partner organizations face and have developed customized technology and processes to drive agility and innovation forward.

Job Description

As an Experienced Bilingual Customer Success Representative, you will be responsible for resolving issues with our proprietary software via chat, phone, and email in a business-to-business setting. You will work closely with our clients to understand their concerns, provide technical support, and teach them how to use our software from simple to complex processes. Your goal will be to project confidence in our product and utilize its strengths to fill client needs.

Responsibilities:

* Actively listen to clients to understand their issues and concerns

• Provide technical support for proprietary software as well as basic Windows, and hardware troubleshooting in local and remote (VM) environments
• Provide timely responses to email/phone/IM requests both internal and external
• Teach clients how to use software from simple to complex processes
• Provide corrective action to prevent callbacks
• Resolve issues for clients via phone therapy, remote access, and admin tools
• Track detailed information on client issues and resolutions
• Project confidence in our product and utilize its strengths to fill client needs
• Quickly build rapport and maintain positive and professional relations

Qualifications:

*

MUST be Bilingual

* Live in the following states: MI, NC, FL, or TX

• HS Diploma or equivalent
• Have reliable, self-maintained internet and backup for emergencies
• Strong troubleshooting and critical thinking skills
• Flexible schedule with full-time availability

Preferred Qualifications:

* Previous experience in IT, customer service, wireless retail, or other related fields

• Familiar with basic Windows troubleshooting, including Microsoft Suite, printer setups, and basic networking setup

Benefits:

* PTO: Eligible after 90 days of consecutive employment

• Paid Holidays
• Healthcare
• Dental
• Vision
• 401(k) with match

Work Environment and Company Culture:

As a remote employee, you will have the flexibility to work from the comfort of your own home. arenaflex values a collaborative and tight-knit team environment, and we strive to create a positive and inclusive work culture. Our team members are passionate about delivering exceptional customer experiences and are committed to driving innovation forward.

Compensation and Perks:

We offer a competitive salary and a comprehensive benefits package, including PTO, paid holidays, healthcare, dental, vision, and a 401(k) with match. As a remote employee, you will also have access to a range of perks, including flexible scheduling and the ability to work from anywhere.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about technology and delivering exceptional customer experiences, we invite you to apply for the Experienced Bilingual Customer Success Representative – Support – FULLY REMOTE POSITION at arenaflex. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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