Experienced Customer Service Representative – Financial Health and Wellness
At arenaflex, we're dedicated to helping everyday consumers build financial health and wellness through our innovative financial technology platform. As a leading player in the industry, we're committed to creating a customer-obsessed culture that prioritizes the needs and experiences of our customers above all else. We're seeking an experienced Customer Service Representative to join our team and help us achieve our mission.
About arenaflex
arenaflex is a dynamic and inclusive organization that values diversity, innovation, and customer-centricity. We're a team of caring, innovative, and inclusive individuals who thrive in a diverse and dynamic environment. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.
A Few Fun Facts About arenaflex
* arenaflex is an Inc. 5000 company for six straight years, a Deloitte's Technology Fast 500, the seventh fastest-growing Chicagoland company by Crain's Chicago Business, and was named on Built In's 2022 Best Places to Work in Chicago.
- We're committed to providing an exceptional employee experience from Day 1, with programs like Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders.
- Our culture is built on the principles of inclusion, connection, and education, with a focus on creating a workplace where everyone feels welcome, informed, and valued.
The Role
As a Customer Service Representative at arenaflex, you will play a critical role in providing high-quality customer service assistance to our customers and prospective customers. You will be responsible for responding to high-volume inbound calls, providing accurate and up-to-date answers to prospects and customers, and observing all compliance regulations. This is an entry-level role with a career path to a Customer Service Lead, Customer Service Supervisor, Loan Advocate or Customer Advocate position within arenaflex.
Key Responsibilities
* Respond to high-volume (50-80) inbound calls daily
- Provide accurate responses to potential customers; reroute calls to Loan Advocates and Customer Advocates
- Treat all callers with respect and provide an excellent customer experience
- Follow all policies, procedures, and compliance regulations
- Accurately document customer interactions and update customer records as necessary
What You'll Bring to the Team
* 2+ years of experience in a contact center environment
- Experience with high-volume customer interactions
- Commitment to excellent customer service
- Accurate data entry
- Available to work during weekdays, and one Saturday each month (in exchange for one weekday off)
- Collections or Sales-oriented contact center experience
Reports to:
Customer Service Supervisor
Job Level:
Entry
Compensation and Benefits
* The anticipated salary based on qualifications and experience is $16.50/hour
- The total compensation package includes a 1-time equity grant based on level
- Flexible remote environment
- 401(k) matching program
- Paid vacation time off
- Medical benefits, dental and vision coverage, and tuition reimbursement
- Monthly meditation and yoga classes
- Access to all LinkedIn Learning courses
- Fringe, a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter
- Casual dress code
Career Growth Opportunities and Learning Benefits
* arenaflex is committed to providing an exceptional employee experience from Day 1, with programs like Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders.
- Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education.
- We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.
Define Your Career at arenaflex
* Day 1 - Month 3: Define Your Mission + You'll understand our company mission, values, and vision, and how your position at arenaflex plays a part in that. + With the help of your manager, you'll set mission-aligned goals to make an impact in your role.
- Months 3 - 6: Define Your Belonging
+ You'll understand arenaflex's culture and know how to engage with and influence that culture.
- Months 6 - 12: Define Your Journey
+ You'll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at arenaflex.
EEOC Statement
arenaflex is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond.
OppFi is committed to the full inclusion of all qualified individuals.
As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected]. Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers Apply Job! Apply for this job