Experienced Full Stack Data Analyst – Voice of the Customer Methodology Transformation and Innovation

At arenaflex, we're dedicated to fostering a culture of collaboration, innovation, and customer-centricity. As a Senior Statistics Architect, you'll play a pivotal role in shaping the future of our customer listening team, driving the transformation and innovation of our Voice of the Customer (VOC) methodology. Join us in Costa Rica and be part of a dynamic team that's passionate about delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading global financial services company that's committed to helping our customers achieve their financial goals. With a rich history of innovation and a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our passion for excellence. Our company values are built around the principles of integrity, teamwork, and customer obsession, and we're proud to offer a work environment that's inclusive, supportive, and empowering.

The Role

As a Senior Statistics Architect, you'll be responsible for assisting the transformation and innovation of our VOC methodology, which involves the development and implementation of surveys, dashboards, and analytics tools. You'll work closely with product and process owners, technical teams, and stakeholders to design, build, and deploy data models, architectures, and analytics solutions that drive business insights and customer satisfaction.

Key Responsibilities

* Collaborate with utility teams to outline, design, and implement business requirements for the VOC methodology

• Develop and maintain knowledge of VOC methods and leverage them to inform and transform data within the Cornerstone large data platform
• Design and build robust data model architectures to support efficient data processing and standardized metric definitions
• Develop and implement large-scale data analytics and batch/real-time analytical solutions using transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python)
• Provide guidance on optimizing data processing and analytics workflows to drive efficiency and accuracy
• Develop and implement software programs, tools, and automation solutions to support VOC methodology
• Proactively identify and automate repetitive tasks to improve efficiency and productivity
• Collaborate with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications

* Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development life cycle management, and troubleshooting for data-driven tasks (3+ years)

• Strong collaboration and communication skills, with the ability to work with cross-functional teams, product owners, and stakeholders
• Familiarity with Agile methodologies and delivery principles, including incremental product delivery and continuous improvement
• Strong analytical and problem-solving skills, with the ability to design and implement data models, architectures, and analytics solutions
• Experience with data visualization tools and techniques, including Tableau, Power BI, or similar tools

Preferred Qualifications

* Experience with data warehousing, ETL, and data governance principles

• Familiarity with cloud-based data platforms, including AWS, Azure, or Google Cloud
• Experience with machine learning and predictive analytics techniques
• Strong knowledge of data security and compliance principles, including GDPR, HIPAA, and PCI-DSS

What We Offer

* Competitive base salaries and bonus incentives

• Support for economic-well-being and retirement planning
• Flexible work arrangements, including hybrid, onsite, or remote options
• Generous paid parental leave policies (dependent on location)
• Free access to international on-site wellness facilities staffed with nurses and doctors (dependent on location)
• Free and confidential counseling support through our WholeMinds application
• Career development and education opportunities

Join Our Team

If you're passionate about data analytics, customer-centricity, and innovation, we encourage you to apply for this exciting opportunity. As a Senior Statistics Architect at arenaflex, you'll have the chance to work with a talented team of professionals who share your passion for excellence. Apply now and be part of our journey to deliver exceptional customer experiences. Apply Job! Apply for this job