Experienced Customer Service Representative - Remote
At arenaflex, we're on a mission to help brands grow by acquiring their best customers. As a performance marketing agency with a single-minded focus on driving results, we're looking for talented individuals who share our passion for delivering exceptional customer experiences. If you're a motivated and results-driven customer service professional with a passion for helping others, we want to hear from you.
About arenaflex
arenaflex is a leading performance marketing agency with a proven track record of success. With a revenue of over $50M and a strong presence in the market, we're backed by private equity firm Housatonic Partners. Our team of experts has been perfecting the art of performance marketing for over 13 years, and we're committed to helping our clients achieve their goals through data-driven strategies.
Why arenaflex stands out
At arenaflex, we think differently. We're not just marketers; we're economists, always looking for ways to optimize our campaigns and drive real results. Our team has access to a vast trove of data, which we use to inform our decisions and refine our lifetime value (LTV) models. This approach has enabled us to deliver exceptional results for our clients, and we're looking for like-minded individuals to join our team.
The Role
As an Experienced Customer Service Representative at arenaflex, you'll play a critical role in helping our clients build lasting relationships with their customers. Your typical day will involve making and taking calls to and from customers, qualifying them prior to transferring them to a sales representative at the client. You'll work with a variety of clients across different industries, including mortgages, insurance, education, and consumer services.
Responsibilities
* Make and take customer phone calls to provide exceptional customer experiences
- Successfully use scripts to guide conversations and ensure a smooth transfer to sales representatives
- Record information on consumer conversations using arenaflex systems
- Work with different clients and campaigns to deliver tailored solutions
- Provide quality customer experiences that meet or exceed client expectations
Requirements
* High school or equivalent education (preferred)
- Strong communication skills and the ability to work with different clients and campaigns
- Previous call center or customer service experience (a plus)
- Military sensitivity (a plus)
- Must live in Texas
- Ability to work in a quiet, distraction-free environment
- Strong computer skills and experience working with Windows-based systems
- Ability to meet the technical requirements outlined below
Technical Requirements
* Computer Type: Windows-based Desktop or Laptop PC ONLY (Apple/Mac, Tablets, Smart devices, Chromebook, and Android systems are NOT compatible)
- Operating System: Windows 10
- Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop, a separate monitor (19" or larger) is highly recommended
- RAM: 4 GB (minimum)
- CPU Processor Speed: Dual Core 2 GHz (minimum)
- Free Disk Space: 20 GB (minimum)
- USB Ports: 2 available (minimum)
- USB Headset: Logitech H390 or equivalent
- Mouse: Standard mouse. No touchpads.
- Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)
- Internet Requirements: Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible. Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300.
Salary and Benefits
* Starting salary: $15.00 per hour
- Flexible work schedule with shifts available between 7 am and 7 pm MST
- Comprehensive benefits package, including:
+ Flexible work schedule + Paid Time Off + Medical, Dental, and Vision coverage + Medical/Dependent flexible spending account (FSA) + Health Savings Account (HSA) + 401k + Short Term Disability + Life Insurance + Accident Insurance + Critical Illness Insurance
Personal Characteristics
At arenaflex, we're looking for individuals who embody our core values:
- TRUTH: Has confidence in their convictions, can drive direction out of ambiguity, and is excited by the challenge of questioning the status quo to get more out of marketing campaigns.
- HUSTLE: Knows what hard work looks like and isn't afraid to put in the extra mile to crush a goal.
- PRIDE: Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration.
- OWNERSHIP: Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates. Wants to learn fast and find the next winner.
- DRIVEN TO IMPROVE: Open to candid feedback and brings initiative, humility, and a strong desire to learn and grow in a start-up environment.
- BEYOND SELF: Wants to win as a team, as well as give back, add to, and enhance the quality of our LQ way-of-life.
Diversity, Equity, and Inclusion
At arenaflex, we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles.
How to Apply
If you're a motivated and results-driven customer service professional with a passion for helping others, we want to hear from you. Apply now to join our team and help us deliver exceptional customer experiences for our clients. Apply Job! Apply for this job