Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At arenaflex, we're dedicated to creating an inclusive and supportive work environment where every colleague feels valued, heard, and empowered to contribute to our organization's success. As a Senior Statistics Architect, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method, driving business growth, and delivering exceptional customer experiences.

Join the arenaflex Crew and Lead the Way Together

With over 5 million surveys received from clients each year across the consumer, business, and service provider areas, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer delight surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll work closely with product and process owners, Qualtrics specialists, and the Agile team in Technology to drive innovation and transformation.

Key Responsibilities:

* Collaborate with utility teams to outline, build, and capture business needs, ensuring seamless integration with our Cornerstone Large Data Platform.

• Develop in-depth knowledge of Voice of the Customer methods and leverage them to inform and transform data within the Cornerstone platform.
• Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions.
• Leverage transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions, ensuring high-quality and accurate data through intensive testing at various use case levels.
• Provide guidance to enhance competencies and drive efficiency in computing programs using massive data ecosystems.
• Develop consumer tale evaluation and elaboration, design and development of software programs, testing, and builds automation tools.
• Proactively identify and automate repetitive tasks to improve productivity and efficiency.
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique.

Essential and Preferred Qualifications:

* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years.

• Ability to collaborate actively with dating managers/product owners to translate functional requirements into technical deliverables.
• Familiarity with Agile methodologies, where small increments of a product are introduced at regular intervals to business groups.
• Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Experience with data visualization tools and ability to create informative and engaging reports.
• Strong understanding of data governance, data quality, and data security principles.
• Experience with cloud-based data platforms and big data technologies (e.g., AWS, Azure, Google Cloud).

Skills and Competencies:

* Strong technical skills in data engineering, data science, and data analytics.

• Excellent problem-solving and analytical skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
• Excellent communication and presentation skills, with the ability to create informative and engaging reports.
• Strong understanding of data governance, data quality, and data security principles.
• Experience with cloud-based data platforms and big data technologies (e.g., AWS, Azure, Google Cloud).

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive learning and development program, with opportunities for career growth and professional development.

• Collaborate with experienced professionals and thought leaders in the industry to stay up-to-date with the latest trends and technologies.
• Participate in regular training and development sessions, workshops, and conferences to enhance your skills and knowledge.
• Opportunities to work on high-impact projects and contribute to the development of innovative solutions.

Work Environment and Company Culture:

* arenaflex is committed to creating an inclusive and supportive work environment where every colleague feels valued, heard, and empowered to contribute to our organization's success.

• We prioritize the physical, mental, and financial well-being of our colleagues and their loved ones through various benefits and programs.
• Flexible working arrangements, including hybrid, onsite, or remote options, depending on the role and business needs.
• Generous paid parental leave policies, depending on your location.
• Free access to international on-site online wellness facilities staffed with nurses and doctors, depending on your location.
• Confidential counseling support through our Wholesome Minds application.

Compensation, Perks, and Benefits:

* Competitive base salaries and bonus incentives.

• Assistance with economic-well-being and retirement planning.
• Flexible working arrangements, including hybrid, onsite, or remote options, depending on the role and business needs.
• Generous paid parental leave policies, depending on your location.
• Free access to international on-site online wellness facilities staffed with nurses and doctors, depending on your location.
• Confidential counseling support through our Wholesome Minds application.
• Career growth opportunities and learning benefits.

Join the arenaflex Crew and Lead the Way Together

If you're a motivated and experienced Senior Statistics Architect looking to drive innovation and transformation in our Voice of the Customer method, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to creating an inclusive and supportive work environment where every colleague feels valued, heard, and empowered to contribute to our organization's success. Apply Job! Apply for this job