Experienced Technical Customer Care Specialist I – Remote Opportunity at arenaflex

At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us as we're hiring for our Technical Customer Care I position.

About arenaflex

arenaflex is a leading provider of innovative solutions in the automotive industry. We're committed to delivering exceptional customer experiences and empowering our customers to succeed. Our team is passionate about creating a culture of kindness, inclusivity, and innovation, and we're excited to welcome like-minded individuals to join our mission.

Job Summary

We're seeking an experienced Technical Customer Care Specialist I to join our team. As a Technical Support Specialist, you will represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues. This is a remote, work-from-home opportunity that requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue.

Key Responsibilities

* Represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues

• Demonstrate strong interpersonal and communication skills, while working with diverse audiences
• Exhibit personal responsibility, accountability, and teamwork
• Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points
• Provide one-on-one training to new and existing customers as needed while working on support tickets
• Identify and resolve issues that prevent users from utilizing our software
• Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
• Maintain strong working knowledge of released products
• Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

Work Environment and Schedule

* This is a remote, work-from-home opportunity

• The Department is open Monday - Friday, 6AM - 8PM Central Time; Saturday 8AM - 6PM Central Time
• Candidates must be okay working in the Central Time Zone
• Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs)

Essential Qualifications

* High School Diploma/GED

• Generally, less than 2 years of experience
• Excellent written and verbal communication skills
• Requires attention to detail and the ability to adapt to change
• Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system

Preferred Qualifications

* College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience

• Ability to analyze, troubleshoot, and document issues related to system performance and functionality
• Experience supporting online products and services
• Experience using web developer tools to troubleshoot website problems (e.g., Chrome, IE, Firefox, etc.)
• Experience supporting mobile devices such as IOS and Android

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career

• We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Our team is passionate about creating a culture of kindness, inclusivity, and innovation, and we're excited to welcome like-minded individuals to join our mission

Compensation, Perks, and Benefits

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career growth and professional development
• Flexible work schedule and remote work options
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply for this job