Experienced Full Stack Customer Service Representative – Remote Utility Billing and Service Order Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! arenaflex, a leading utility company, is seeking a dependable and skilled Customer Service Representative to join our team of dedicated professionals. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our customers, resolving complex issues, and ensuring their satisfaction with our services.

About arenaflex

arenaflex is a forward-thinking utility company committed to providing safe, reliable, and efficient energy solutions to our customers. We pride ourselves on our commitment to customer satisfaction, community engagement, and environmental stewardship. Our team of experts is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Responding to a wide range of customer telephone inquiries related to utility bills, service orders, connections, transfers, and emergency calls
• Investigating and resolving billing accuracy issues, meter read discrepancies, and payment-related concerns
• Processing customer move-ins, adds, and transfers, as well as refunds, compensation requests, and account changes
• Routing escalated customer issues to resolution teams and making referrals for special programs, such as Energy Assistance and Dollar Energy
• Initiating service orders, providing status updates, and assisting customers with credit/payment arrangements
• Directing customers to self-service channels as needed and meeting individual deadlines, metrics, and team goals
• Multi-tasking while prioritizing complex issues and working cooperatively with team members to achieve common objectives

Essential Qualifications

* High school diploma or equivalent

• One (1) year of customer service experience
• Proficiency in computer skills, including navigating multiple tabs, windows, and systems
• Ability to type a minimum of 25 WPM (Word Per Minute)
• Solid written and verbal communication skills
• Must be 18 years of age or older
• Must reside no more than 80 miles from a Columbia Gas facility (listed below)

Preferred Qualifications

* 2-3 years of call center experience

• 2-5 years of previous customer service work-from-home experience
• Utility experience
• Advanced computer skills, including navigating multiple tabs, windows, and systems
• Ability to type 60-65 WPM
• Bilingual candidates with Spanish language proficiency

Living Requirements

To be eligible for this position, you must reside within 80 miles of one of the following Columbia Gas facilities:

• Columbia Gas of Virginia Operating Center (1809 Coyote Drive, Chester, VA 23836)
• Columbia Gas of Ohio location (290 W. Nationwide, Blvd, Columbus, OH 43215)
• Columbia Gas of Kentucky (2001 Mercer Road, Lexington, KY 40511)
• Columbia Gas of Pennsylvania York Operating Center (1600 Colony Road, York, PA 17408)
• Columbia Gas of Pennsylvania, (100 Laurel View Drive, Smithfield, PA 15478)

Work-from-Home Office Requirements

As a remote Customer Service Representative, you will be required to:

• Maintain high-speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired (no Wi-Fi or satellite internet)
• Work in a secure, private location with proper, ergonomic office equipment and setup
• Have a smartphone to download a VPN app on your personal device
• Be available from 7:00 a.m. to 7:00 p.m. and attend 100% of the 13-week training program

Inclusion & Diversity

At arenaflex, we value inclusion and diversity within our team, customers, and external partners. We strive to create a safe and respectful environment where everyone feels valued and empowered to contribute. As a Customer Service Representative, you will be expected to:

• Respect and consider diversity within our team, customers, and external partners
• Value different world views, challenges, and cultures that represent all walks of life and backgrounds
• Treat others with respect and consideration, actively participating in creating a positive work environment

Equal Employment Opportunity

arenaflex is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law.

Safety Statement

As a Customer Service Representative, you will be expected to promote a safe work environment by actively participating in all aspects of our employee safety program. You will be responsible for reporting any unsafe conditions and taking actions to prevent personal injuries. You will also support our interdependent safety culture by ensuring the safety of your co-workers and staying focused on the task at hand.

Salary Range

The salary range for this position is $33,400.00 - $46,800.00 per year, depending on experience and qualifications.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment for all employees. Apply for this job