Experienced Customer Experience Analyst – Hybrid Role for a World-Class Airline
Are you ready to take your analytical skills to new heights and join a dynamic team that's shaping the future of aviation? Look no further than arenaflex, a world-class airline that's pushing the boundaries of innovation and customer experience. We're on a mission to connect people and unite the world, and we're looking for talented individuals like you to help us achieve our goals. As an Experienced Customer Experience Analyst at arenaflex, you'll play a critical role in driving business decisions that enhance the customer experience. You'll work closely with cross-functional teams to analyze data, identify trends, and develop insights that inform our strategy. With a passion for analytics and a keen eye for detail, you'll help us make data-driven decisions that drive business growth and customer satisfaction.
About arenaflex
arenaflex is a world-class airline that's committed to providing exceptional customer experiences. We're a global company with a presence in multiple countries, and we're proud of our diverse and inclusive workforce. Our employees are our greatest asset, and we're committed to providing them with the tools, training, and support they need to succeed. As a hybrid role, you'll split your time between working from home and collaborating with our team in our downtown office. You'll have the flexibility to work from anywhere, at any time, as long as you're connected to our systems and meeting your performance goals.
Key Responsibilities
As an Experienced Customer Experience Analyst, your key responsibilities will include:
- Managing active projects to ensure that every engagement meets or exceeds customer expectations
- Analyzing and generating insights from structured and unstructured data
- Collaborating with internal teams to review comments and insights, propose changes for implementation, and take action on those that improve the customer experience
- Scheduling and maintaining trending reports and indicators for key business stakeholders
- Extracting data from various sources for use in analysis and modeling; completing ad-hoc reporting and data analysis
- Managing and collaborating with third-party analytics systems to ensure output aligns with strategic goals to enhance the customer experience
What You'll Need to Succeed
To succeed in this role, you'll need:
- A Bachelor's degree in a quantitative field, such as statistics, mathematics, or computer science
- At least four years of experience in an analytical position, with a focus on data analysis, statistics, or data visualization
- Expert knowledge of Microsoft Excel and PowerPoint
- Excellent analytical skills, including the ability to develop sound insights across multiple data sources
- Expertise with quantitative analysis tools and querying relational databases (SQL, SAS, R)
- Ability to prepare executive-level presentations
- The initiative, self-motivation, and a strong sense of urgency are essential
- Must be legally eligible to work in the United States for any employer without sponsorship
- Up to 10% of travel
What Will Help You Stand Out
While the minimum qualifications are essential, we're also looking for candidates who have:
- A Master's degree in a quantitative field
- Strong expertise in survey design and management
- Call recording and text analytics experience
- Experience with Tableau, Spotfire, or other visualization tools
- Machine learning or predictive forecasting experience
Why Join arenaflex?
As an Experienced Customer Experience Analyst at arenaflex, you'll enjoy a competitive salary range of $32 to $40 per hour, as well as a range of benefits and perks that will make your career take off. You'll have the opportunity to work with a talented team of professionals who are passionate about innovation and customer experience. You'll also have access to ongoing training and development opportunities that will help you grow your skills and advance your career.
How to Apply
If you're ready to take your analytical skills to new heights and join a dynamic team that's shaping the future of aviation, apply now for the Experienced Customer Experience Analyst role at arenaflex. Don't miss this opportunity to be part of a world-class airline that's pushing the boundaries of innovation and customer experience. Apply Job! Apply for this job