Precision Ag Call Center Technician

Job Description:

• Remotely setups and troubleshoots technology for combines, sprayers, floaters, tractors, self-propelled forage harvesters, planters, tillage and RTK systems
• Using full suite of tools including Remote Display Access, Service Advisor Remote and Wireless Data Transfer
• Manages customer support packages and ensures time is allocated and/or billed properly
• Identifies customer support needs and creates solutions including educational videos and instruction manuals to pro-actively eliminate downtime or provide solutions to common failures
• Will help develop and deliver customer and employee training for VAS, advanced precision farming products, and ensure understanding of Precision Ag and precision farming products across all departments
• Develops and executes plans to ensure ongoing Precision Ag adaptation across all departments
• Ensures that they are able to operate all equipment that could potentially have Precision Ag and precision farming products installed
• Maintains current product knowledge on all new/used equipment potentially saleable by the dealership, including features/benefits and machine compatibility/technology integration
• Attends both Quality Equipment or John Deere offered training sessions to develop knowledge base on new products that the company offers and features, benefits, machine compatibility or technology integration on historically sold products
• Assists in leading the organization in the area of John Deere precision farming products and serve as the internal and external technical specialist
• Exhibits outstanding communication skills and cooperates with other departments and locations
• Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers
• Responsible for JDLInk registrations and transfers new/used
• Helps customer with account validation and training on myjohndeere.com
• Maintains knowledge of the John Deere Operations Center to assist customers in understanding both the capabilities and benefits of using the software platform and assists with troubleshooting, when necessary

Requirements:

• 1+ years of experience in an agricultural-related role with activities such as sales, service, training, or other related work
• Prior experience with JD technology and support is preferred or similar customer support role
• Extremely organized, sensitive to deadlines and goals within dealership
• Must be driven to achieve results, highly attentive to detail and accuracy
• Solid communication skills
• Can deal with and effectively resolve challenging customer issues
• Ability to multitask, manage multiple priorities, meet short/changing deadlines and is energized by a fast paced environment
• Can build relationships through phone interaction and/or web based communications
• Demonstrate analytical and problem solving abilities

Benefits:

• medical and dental insurance
• flexible spending account
• life insurance
• paid time off
• paid holidays
• 401(K) program with employer match
• significant paid training
• opportunities for professional and personal development

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