Product Operations Maps Coordinator (Temporary)
About the position Product Operations Maps Coordinator Please note that this position is a 2-3 month TEMPORARY role, which will require a 2 week onsite training period. Following the successful training, there will be flexibility for a hybrid schedule, allowing this person to work fully remote 4 days per week, and 1 day in office. Job Summary The Map Operations Coordinator works as part of a team to help improve the customer experience when remotely renting an Extra Space storage unit through creating and maintaining digital maps of our properties. These maps are currently used to help customers find their units on property and will soon extend to assisting in online rentals. This individual will also aid in updating the layouts of our facilities.
Responsibilities
- Ingest map feedback from stores and clarify requests to ensure edits are made properly
- Manage incoming workload to ensure the highest priority maps are edited first and management has visibility into progress and team bandwidth
- Confirm with District Manager and Store Manager new building layouts and unit sizes and attributes
- Serve as a go-between with our map partner and our stores
- Work with various depts. within Extra Space to coordinate the creation of new maps in-advance of new storage facilities opening to the public to ensure maps are available from day one
- Present to team supervisor on the progress of map edits and creation
Requirements
- Experience with Adobe Illustrator or Photoshop
- Revise existing Adobe Illustrator documents
- Analyze, create and transform data in Excel
- Collaborate remotely with internal resources spread throughout the country
- Adhere to precise visual brand design guidelines
- Revise and deploy updated storage facility map layouts several times daily
- Familiarity with building, interpreting and editing spreadsheets
- Strong communication skills
Nice-to-haves
- Background in graphic design, web design, or illustration desired but not required
- Experience in a customer-service oriented role desired
- Bachelor’s degree or equivalent work experience preferred
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