Customer Experience Representative
Customer Experience Representative
At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role.
We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like.
Work Environment & Schedule
This is a remote, full time, home-based position. To be successful in this environment, candidates must possess a quiet, dedicated workspace and a reliable, high-speed internet connection.
Why You’ll Love Working Here
- A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile.
- Career Growth: We’re expanding quickly, which means real opportunities to grow your career.
- Competitive Pay: $17–$21/hr plus additional earning opportunities.
- Strong Benefits Package: (Effective the 1st of the month after hire) Medical, Dental, and Vision; Company-paid Life Insurance, Short & Long-Term Disability, and EAP.
- 401(k): With company match.
- Time Off: Paid Time Off + 9 Paid Holidays.
- Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care.
- Build relationships through professional and friendly communication via phone, email, and text.
- Recommend service memberships that help customers save money and protect their home systems.
- Make outbound calls to help customers stay on track with maintenance and service needs.
- Maintain accurate customer records and follow up to ensure every detail is handled.
- Collaborate with your team via digital platforms and participate in virtual training to grow your skills.
- REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role.
- A passion for helping people—especially when they’re stressed or need quick support.
- Exceptional communication skills: consistently warm, patient, and solutions-focused.
- The ability to remain organized and detail-oriented while working independently.
- Comfort working in a fast-paced, high-volume service environment.
- Strong computer proficiency, including experience with Outlook, Word, Excel, and cloud-based phone systems.
- A "team-first" attitude, even in a virtual setting.
- Home-services experience is a plus, but proven hospitality experience is weighted heavily.
- Bilingual (Spanish) preferred.
- High School Diploma or GED required.