Sr Technical Program Manager Order Management Services

POSITION SUMMARY

We have an exciting Sr. Technical Program Manager within the Product Management group. As a key member of the team, you will own and drive complex, multi-team technical programs that modernize core platforms, improve system reliability and enable scalable product delivery. This role is designed for a highly technical program manager who thrives in ambiguous, high dependency environments and consistently delivers predictable outcomes.

You will lead a portfolio of engineering programs spanning platform transformation, product delivery and operational excellence. Success in this role requires the ability to deeply understand the system architecture, proactively manage risks and dependencies, and influence product and technical stakeholders. You will serve as the connective tissue across engineering and product, ensuring alignment, execution rigor and transparency at various levels of the organization.

PRIMARY RESPONSIBILITIES

• Own and lead the full lifecycle of complex technical programs across engineering teams - from initial scoping to launch and post-launch measurement.

• Drive program milestones and execution criteria

• Partner closely with engineering to understand system architecture, make technical tradeoffs, and manage risks beyond simple coordination.

  Identify, track and actively manage cross-team dependencies, ensuring alignment and removing blockers to maintain delivery timelines

• Drive predictable execution by defining detailed project plans, tracking milestones, and proactively identifying and escalating program risks, constraints, and technical dependencies with clear tradeoff decisions

• Facilitate technical discussions and leverage data/metrics to monitor program health.

• Guide teams throughout the product lifecycle, including release planning, launch coordination and post-launch support

• Communicate program status, risks, decisions clearly to stakeholders at all levels

QUALIFICATIONS

• Minimum of 8 years of technical program management experience

• Strong technical foundation (software, infrastructure, or systems) and ability to engage in technical discussions

• Proven ability to lead complex cross-functional stakeholder programs with significant dependency managing and coordinating across multiple teams

• Demonstrated ability to operate effectively and independently in ambiguous environments

• Excellent communication

• Track record of delivering complex programs with high reliability, visibility and predictable outcomes

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