Field Service Engineer- Phoenix, AZ
Beckman Coulter Life Sciences, part of Danaher Corporation, is focused on innovating within life sciences and biotechnology. The Field Service Engineer will ensure customer satisfaction by managing accounts, addressing needs promptly, and achieving revenue targets through relationship building.
Responsibilities
- A FSE (Field Service Engineer) must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.)
- Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
- Ability to cultivate customer relationships measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation. Achieve annual revenue target with expected year‐over‐year growth of 8‐10%
Skills
- Associate's degree in mechanical, electrical, biological science, life science, or military equivalent. * Relevant professional experience may be accepted in lieu of formal educational requirements
- Experience using standard test equipment to troubleshoot and service instrumentation
- Excellent customer communication skills, with the ability to clearly convey information and build strong relationships
- Local travel is required for this role daily. Ability to travel overnight 40-60% of the time
- Ability to lift 50 pounds
- Must have a valid driver's license with an acceptable driving record
- Bachelors Degree in a scientific discipline
- Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)
- Prior field service experience in related field
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
Company Overview
Company H1B Sponsorship