Experienced LiveChat Agent - Marketing (Hybrid Remote) – Customer Engagement and Business Growth Specialist
Join arenaflex, a leading provider of innovative solutions and modular buildings, as a LiveChat Agent - Marketing! We're seeking a highly skilled and motivated individual to join our marketing team and play a critical role in engaging with website visitors, validating and prequalifying leads, and driving business growth.
About arenaflex
arenaflex is a dynamic and forward-thinking company that values flexibility, innovation, and customer satisfaction. As a business unit of a diversified company with a portfolio of businesses specializing in modular buildings, remote and temporary workforce housing solutions, and digital marketplace for business-to-business crew travel management, we're committed to creating value by providing differentiated solutions and tailoring our products and services to meet the unique needs of our customers.
Responsibilities
As a LiveChat Agent - Marketing, you will have the opportunity to work in a hybrid remote environment, balancing your time between our remote office and home. You'll be part of a collaborative team that values flexibility, innovation, and customer satisfaction. Your key responsibilities will include:
* Engage with website visitors in real-time through live chat, providing exceptional customer service and support.
* Enter marketing qualified leads into Salesforce.com and transition qualified leads to Sales Managers as Salesforce.com Opportunities.
* Develop expertise in the live chat platform and stay up-to-date on arenaflex's product features, promotions, and FAQs.
* Create canned responses and enhance tagging system in live chat platform to improve efficiency and effectiveness.
* Monitor and analyze KPIs, such as response time, customer satisfaction, and volume/schedule, to identify areas for improvement.
* Collaborate with sales team and key marketing team members to ensure seamless lead handoffs and alignment.
* Perform other assigned tasks to support the marketing team.
Requirements
To be successful in this role, you'll need:
* Commercial modular construction industry experience preferred.
* Live chat, B2B Telemarketing or sales experience preferred.
* Salesforce.com experience preferred.
* Excellent verbal and written communication skills.
* Keen ability to multitask and prioritize.
* Organized with attention to detail.
* Customer service oriented with empathy and patience in dealing with various customer inquiries.
* Self-motivated and self-starter with strong work ethic and integrity.
* Tactful and inquisitive.
* Proficient in MS Office.
* Minimum accurate typing speed of 50 wpm.
* Must comply with all company employment policies.
What We Offer
As a LiveChat Agent - Marketing at arenaflex, you'll enjoy:
* Competitive base salary commensurate with experience and industry standards.
* Full benefit package, including health plan, 401K, paid vacation, and education reimbursement.
* Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction.
* Flexible hybrid remote work arrangement.
Why Join arenaflex?
At arenaflex, we're passionate about creating value for our customers and employees alike. We offer a collaborative and innovative work environment, opportunities for growth and development, and a commitment to customer satisfaction. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply!
How to Apply
If you're ready to take your career to the next level, apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!