Healthcare Sales Manager

This is a remote position.

Key Responsibilities

• Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner.
• Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards.
• Motivate, guide, and mentor team members to achieve performance targets.
• Conduct regular team evaluations and hold the junior members accountable for their performance.
• Fill in for team members during leaves, absences, or peak demand periods.
• Daily meetings to discuss queries, help each other solve problems and give the team feedback and guidance, based on call quality and team interactions.
• Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence.
• Ensure prompt callbacks and proactive retargeting of potential patients.
• Personally assist in callbacks or take direct calls when necessary to meet standards or support the team.
• Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner.
• Support the collection of payments, working closely with finance, statistics and customer teams.
• Maintain and exceed customer satisfaction metrics.
• Work closely with the marketing team to align messaging, strategy, and patient communication.
• Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts.
• Keep documentation in place for all meetings, processes, etc.
• Liaise with doctors, social workers and patient advocates.
• Work on receiving client feedback and follow up with clients.

Requirements

• 5+ years of sales experience selling into healthcare environments. Customer service experience is a bonus point.
• The candidate must have experience in a leadership or supervisory role.
• Background in medical services, mental health, psychiatry, healthcare services, or similar.
• Comfortable with inbound sales motions. (calls, messages, emails)
• Ability to read and understand services, follow scripts while maintaining natural, empathetic conversation flow, along with excellent spoken English (C1).
• Professional phone manner suitable for sensitive healthcare conversations.
• Ability to work independently and as part of a team, and take initiative when needed.
• The candidate must have the ability to work remotely in the US time zone and be available for meetings and calls (9 AM to 6 PM ET).