Customer Service Representative – Driver Support
About RidenRoll: RidenRoll is a fast-growing transportation support platform designed to empower solo drivers and fleet companies across the U.S. We offer technology, backend support, and transparent fare systems to help drivers thrive. As we continue to expand, we’re seeking dedicated professionals who are passionate about helping others succeed.
Position Overview: We’re looking for a friendly, detail-oriented Customer Service Representative to join our support team. In this role, you’ll help onboard new drivers by reviewing and processing documentation, verifying compliance, and assisting with any questions they may have during the application process. Key Responsibilities:
- Process and verify driver applications, background checks, and other required documentation.
- Ensure driver submissions are complete and meet RidenRoll’s onboarding standards.
- Respond to incoming driver inquiries via phone, email, or chat in a timely and professional manner.
- Provide clear and accurate information regarding the onboarding process, program requirements, and account issues.
- Maintain accurate records of driver interactions and status updates in our internal systems.
- Collaborate with other departments to resolve escalated issues and improve onboarding workflows.
Qualifications
- 1+ years of experience in customer service, administrative support, or document processing.
- Strong attention to detail and ability to review and verify sensitive information.
- Excellent verbal and written communication skills.
- Proficient in using CRM systems, email platforms, and other common office tools.
- Ability to multitask in a fast-paced environment.
- Friendly, patient, and committed to providing exceptional service.
Preferred
- Experience in transportation, gig economy, or driver onboarding support is a plus.
- Bilingual in English and Spanish is a strong advantage.
Benefits
- Competitive hourly rate or salary
- Flexible scheduling options
- Opportunities for growth
- Supportive team culture