Solutions Architect
WHO WE ARE
Element was founded by the team behind the Matrix protocol, a groundbreaking project redefining how the world communicates through open, secure and decentralised messaging.
The mission behind Matrix is simple but powerful: make messaging as open and accessible as email. That means giving people and organisations the freedom to choose where their data is hosted, enjoy truly private conversations, and stay in control of their communications.
Today, Element helps major organisations run Matrix securely at scale, from the French, German and British governments to international institutions like NATO and the UN.
THE ROLE
This is a hybrid role within the Customer Success organisation, combining pre-sales and technical delivery responsibilities. You will split your time approximately 50/50 between Pre-Sales Engineering (working with Account Executives to land new business) and Post-Sales .
You’ll serve as both a trusted advisor for new customers and a key technical partner for existing ones—driving adoption of Element and Matrix across high-profile institutions. You’ll focus predominantly on the German-speaking market, while supporting international opportunities as needed.
Responsibilities
- Solutions Architecting (50%)
- Lead the design of customer solutions using Matrix and Element’s stack.
- Own technical delivery from requirements gathering through deployment.
- Act as a mediator between customer needs and Element’s product roadmap.
- Provide guidance on installation, configuration, scaling, and integration.
- Manage scope, risks, and timelines for implementation work.
- Help improve our documentation and internal processes.
- Pre-Sales Engineering (50%)
- Support Account Executives during sales cycles with technical expertise.
- Deliver product demos, architecture reviews, and technical deep-dives.
- Engage in discovery conversations to understand customer pain points.
- Provide solution sizing, integration guidance, and technical validation.
- Contribute to RFP responses and formal proposals.
- Stay current with the collaboration and communications landscape.
- Represent the voice of prospective customers internally.