Experienced Customer Support Representative – Rider Operations for arenaflex's Autonomous Ride-Hailing Service

At arenaflex, we're revolutionizing the way people move around cities with our cutting-edge autonomous ride-hailing service. As a growing, Amazon-owned company, we're committed to delivering an exceptional customer experience that sets a new standard in the industry. We're seeking an experienced Customer Support Representative – Rider Operations to join our team and help us achieve this vision.

Introduction to arenaflex

arenaflex is a pioneering company in the autonomous ride-hailing space, dedicated to making transportation safer, more efficient, and enjoyable for everyone. Our team is passionate about pushing the boundaries of innovation and excellence, and we're looking for like-minded individuals to join us on this exciting journey. As a Customer Support Representative – Rider Operations, you'll be at the forefront of our customer experience, working closely with our robot AI to provide top-notch support to our riders.

Key Responsibilities

As a Customer Support Representative – Rider Operations, you'll be responsible for providing live rider support before, during, and after missions through various support channels. Your key responsibilities will include:

• Providing live rider support through phone, email, chat, and other channels
• Collaborating with cross-functional teams to provide live assistance to riders and escalate issues for further investigation
• Becoming a knowledge expert on tools related to RiderOps and utilizing these tools to resolve customer interactions
• Assisting with testing and data collection
• Upholding a safety-centric, inclusive, and open-communication culture

Requirements

To succeed in this role, you'll need:

• 2+ years of experience in customer service, retail, or another customer-facing role, involving both phone and written (e.g. email/chat) support
• A commitment to providing a white-glove customer experience
• Proven ability to successfully de-escalate customer issues and problem-solve in real-time
• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs
• Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments
• A positive attitude, proactive/growth mindset, and resourcefulness
• Willingness to work flexible shift hours

Preferred Skills

While not required, the following skills will be beneficial in this role:

• Experience in high-stress situations, including knowledge of de-escalation techniques
• Proficiency in various customer support and collaboration tools
• Basic QA testing experience

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• Pre-tax commuter benefits
• Employer (arenaflex) subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• arenaflex covers all costs for short and long-term disability and life insurance
• 401k package

Commitment

This is a full-time, 6-month ongoing contract position (W2 hourly with benefits). The role will be onsite and available to candidates local to the Las Vegas, NV area.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible shift hours to ensure you can manage your personal and professional responsibilities with ease. Our team is dedicated to delivering exceptional results, and we're committed to helping you grow and develop your skills and career.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Apply for this job