Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience Expert

Are you passionate about delivering exceptional customer experiences and passionate about the world of tech? Do you have a knack for building positive and long-lasting relationships with customers? If so, we invite you to join arenaflex, a leading SaaS, Software, and Hardware solutions provider, as a Customer Support Consultant. In this role, you will thrive in a multicultural and multilingual environment while enjoying the flexibility of working from the comfort of your own home office. At arenaflex, we believe in empowering our team members to unlock their full potential by mastering new skills and achieving challenging goals. Our People First management approach fosters a culture of growth, collaboration, and innovation, where every team member is valued and supported. As a Customer Support Consultant, you will be at the forefront of delivering exceptional customer experiences, working closely with customers, developers, and other departments to ensure seamless communication and resolution.

What You Will Do:

As a Customer Support Consultant, your primary responsibilities will include:

• Providing exceptional customer support via chats, emails, and other communication channels
• Building positive and long-lasting relationships with customers through empathetic listening, effective communication, and timely resolution of issues
• Meeting team Key Performance Indicators (KPIs) and contributing to the growth and success of arenaflex
• Staying up-to-date with cutting-edge technology and industry trends to provide informed and expert support
• Handling sensitive customer information with confidentiality and discretion
• Applying the latest and greatest customer happiness practices to drive customer satisfaction and loyalty
• Maintaining working knowledge of arenaflex's client products and services to provide accurate and informed support
• Collaborating with developers and other departments to resolve complex issues and improve customer experiences

What You Need to Succeed in This Role:

To excel as a Customer Support Consultant, you will need:

• Native Japanese and English communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Personal or professional experience in crypto, with a deep understanding of the industry and its nuances
• Analytical and research skills to quickly resolve complex issues and provide informed support
• A positive and responsible attitude, with a commitment to delivering exceptional customer experiences
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will Be a Great Plus:

While not required, experience with CRM systems will be a valuable asset in this role.

Benefits and Perks:

As a Customer Support Consultant at arenaflex, you can expect:

• A flexible schedule that allows you to work from the comfort of your own home office
• The opportunity to work fully remotely, with the flexibility to work from anywhere in the world
• An inclusive international environment that celebrates diversity and promotes collaboration
• Compensation in USD, with good bonuses for referring friends
• Paid intensive training and probation to ensure your success in the role
• A work-life balance that prioritizes your well-being and happiness
• Responsive management that is interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities to learn and grow with arenaflex

Who Are We?

arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we are a multicultural and multilingual organization that values diversity and promotes collaboration. Since 2010, we have become an industry leader in premium outsourced customer support, with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Join Our Team:

If you are passionate about delivering exceptional customer experiences and passionate about the world of tech, we invite you to join arenaflex as a Customer Support Consultant. Send your CV in English, pointing out your outstanding skills, and take the first step towards a rewarding career with arenaflex. Visit our website at www.supportyourapp.com to learn more about our company culture and values.

Disclaimer:

arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on Himalayas. Apply for this job