Experienced Customer Support Consultant (Fluent Dutch) – Remote Opportunity in Suriname
Are you a passionate and tech-savvy individual looking to join a dynamic team that values diversity, inclusivity, and growth? Do you have a flair for communication and a knack for problem-solving? Look no further! arenaflex is seeking an experienced Customer Support Consultant to join our multicultural and multilingual team, working remotely from Suriname.
Unlock Your Potential with arenaflex
As a leading provider of SaaS, Software, and Hardware solutions, arenaflex is committed to delivering exceptional customer experiences. Our People First management approach empowers our team members to thrive in a supportive and collaborative environment. By joining our team, you'll have the opportunity to master new skills, achieve challenging goals, and grow professionally.
What You'll Do
As a Customer Support Consultant, you'll be the face of arenaflex, interacting with hot leads and existing customers via calls and emails. Your primary responsibilities will include:
- Building positive and long-lasting relationships with customers
- Identifying and escalating complex technical issues, ensuring prompt resolution of requests
- Assisting customers with inquiries related to product features
- Meeting team KPIs
- Securingly working with customers' sensitive information
- Maintaining working knowledge of arenaflex's products and services
What You Need to Succeed
To excel in this role, you'll need:
- Excellent Dutch (at least C1 level for both spoken and written) and English at B2 level
- Experience with Google Suite
- Experience in customer support
- Positive and responsible attitude
- Tech-savvy
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
A Great Plus
While not required, experience in sales and CRM systems will be a valuable asset in this role.
Benefits and Perks
As a Customer Support Consultant at arenaflex, you can expect:
- A fixed schedule: Monday–Friday, 6 AM–10 AM, Suriname time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who We Are
arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
Join Our Team
We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences and growing professionally, send your CV in English, pointing out your outstanding skills! Visit our website: www.arenaflex.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on Himalayas Apply To this Job Apply for this job