[Remote] Account Executive (Retention & Upsell)

Note: The job is a remote job and is open to candidates in USA. PayTrace by North is a B2B payments expert that transforms financial and accounting processes. They are seeking a highly motivated Account Executive focused on Retention & Upselling to strengthen customer relationships, reduce churn, and drive revenue expansion within their payment processing portfolio.

Responsibilities

• Meet or exceed monthly targets for retention rate, churn reduction, and upsell revenue
• Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline
• Track competitive trends and communicate common reasons for churn to leadership
• Proactively contact at-risk merchants to understand concerns and deliver tailored solutions that resolve pain points
• Conduct regular account health checks to identify declining usage, support needs, or early churn indicators
• Respond to customer inquiries related to billing, statements, chargebacks, pricing, and product functionality
• Analyze merchant processing patterns to identify opportunities for increased volume, new product adoption, or feature upgrades
• Educate merchants on advanced capabilities and upsell additional services to drive incremental revenue
• Execute targeted outbound campaigns for cross-selling initiatives

Skills

• 1-3+ years of experience in payment processing, fintech, SaaS account management, customer success, or inside sales
• High school diploma or equivalent

Benefits

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Education Assistance
• Paid Maternity & Paternity Leave
• Mental Health Support & Well-Being Program
• Company-funded Lifestyle Spending Account

Company Overview