[Remote] Client Success Executive
Note: The job is a remote job and is open to candidates in USA. Altera Digital Health is a leading provider of ambulatory EHR solutions, and they are seeking a Client Success Executive to join their TouchWorks team. This role focuses on building strong client relationships and ensuring customers receive maximum value from the platform while supporting long-term satisfaction and retention.
Responsibilities
- Partner closely with Client Delivery and Account teams to support the overall client experience
- Act as a key point of contact for a portfolio of TouchWorks clients
- Build strong, trusted relationships with stakeholders, including clinical and operational leaders
- Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
- Support client success initiatives, including adoption, satisfaction, and retention efforts
- Contribute to Net Promoter Score (NPS) and overall client experience goals
- Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
- Balance client interaction with internal coordination and planning
Skills
- 0–3 years' experience in a client-facing, customer success, or account support role
- Strong communication and relationship-building skills
- A genuine interest in healthcare technology and improving client outcomes
- Highly organised with the ability to manage multiple priorities
- Positive, proactive attitude with a willingness to learn
- Comfortable engaging with a range of stakeholders
- Experience in healthcare IT, EHR systems, or digital health
- Exposure to Customer Success, Account Management, or client delivery environments
Benefits
- Career Growth: Clear progression opportunities within a growing business unit
- Meaningful Work: Support healthcare providers in delivering better patient care
- Exposure: Work closely with clients and internal teams across the organisation
- Supportive Environment: Hands-on onboarding, mentorship, and ongoing development
Company Overview