Program and Outreach Officer
Questa Education Foundation is dedicated to helping individuals access postsecondary education and reduce debt. The Program and Outreach Officer will support scholars throughout Questa programs and lead outreach efforts to foster community partnerships and promote student resources.
Responsibilities
- Plan and implement program activities, special projects, and other initiatives designed to achieve the overall mission and goals of Questa programs
- Collaborate with the Director of Programs and the programming team to manage the Traditional Scholars program and support other Questa programs
- Implement strategies to support long-term program goals, including program enrollment, scholar success, and graduate connections for careers in Northeast Indiana
- Serve on the Questa program team to support promotion, implementation, and success of all Questa programs
- Serve as a consistent contact to support scholars throughout their Questa program experience, from application through graduation, to ensure exceptional service and support for scholars’ academic and professional success
- Provide support to scholars throughout the Questa program, including applications, initial loan meetings, and semester compliance checks
- Serve as the primary point of contact for assigned Traditional Scholars and perform daily compliance and account management responsibilities for scholars
- Accurately input, update, and maintain student records and school contacts in SalesForce and manage all digital system processes for applications, awards, agreements, and compliance
- Generate and analyze reports to support program operations and outcomes
- Ensure prompt professional communication with scholars, families, staff, and volunteers
- Prepare presentations, provide postsecondary financial aid education, and represent Questa at events to achieve a strong applicant pool, promote student resources, and build organizational awareness
- Serve as one of the primary Questa representatives to promote the Traditional Scholars and other opportunities to high school student audiences
- Develop and provide expertise in postsecondary financial aid planning and processes, including promotion of Questa Compass and other resources to support students and families
- Collaborate with community partners to provide financial aid education and promote Questa programs and resources
- Help graduates to transition from college, earn debt forgiveness by meeting regional and/or partner commitments, and establish repayments as needed
- Meet with graduates to process graduation compliance, award debt forgiveness, and establish repayment plans when needed
- Communicate with graduates to ensure clear transitions from scholar to alumni and to maximize debt forgiveness opportunities
- Collaborate with the finance team to manage graduate processing and communication
- Cultivate strong partnerships with school systems and community partners to ensure collaboration and coordinated resources and support for students
- Serve as a liaison with internal and external constituencies to promote Questa programs and represent Questa on a local and regional basis
- Develop and maintain relationships with area high schools and community organizations and assist with college partner relations
- Support collaboration among regional entities promoting education and workforce development
- Cultivate and promote resources to support scholar success
- Support career and alumni connections and programs for scholars
- Other duties as assigned to meet organizational goals
Skills
- Bachelor's degree in education, human services, nonprofit management, or related field
- 1-3 years of experience working in higher education, nonprofit, and/or student-oriented fields
- Exceptional customer service, attention to detail, public speaking, written and verbal communication skills
- Commitment to student success and Questa's mission
- Experience with college financial aid, data management, and/or community relations strongly preferred
- Spanish or other second language skills preferred
Benefits
- Competitive pay
- A health stipend
- Education loan repayment
- Professional development opportunities
- A flexible work schedule, including planned remote work options
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