[Remote] TAC Seasonal Specialist (Evergreen)

Note: The job is a remote job and is open to candidates in USA. Superior is a seasoned treasury expert company dedicated to serving clients' banking needs with over 90 years of experience in the financial industry. They are seeking Seasonal TAC Specialists to provide frontline technical support, assist users with troubleshooting, and ensure timely resolution of technical issues while delivering high levels of customer service.

Responsibilities

• Provide technical support via phone, email, and/or ticketing systems
• Troubleshoot hardware, software, and basic network issues
• Accurately document incidents, resolutions, and escalations
• Follow established procedures, SLAs, and escalation paths
• Communicate clearly and professionally with users and internal teams
• Escalate unresolved issues to appropriate support tiers
• Maintain confidentiality and data security standards

Skills

• Prior experience in technical support, help desk, or customer support
• Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)
• Strong written and verbal communication skills
• Ability to follow documented processes and troubleshoot systematically
• Reliable internet connection and ability to work remotely
• Availability to work seasonal schedules as business needs require
• Authorization to work in the applicable location
• Previous TAC, service desk, or call center experience
• Exposure to SaaS applications, hardware support, or networking fundamentals
• Ability to adapt quickly in a fast‑paced support environment
• Flexibility to support varying shifts, including peak periods if required

Company Overview