Collections Specialist
First Bankers Trust Company is seeking a detail-oriented Collections Specialist who can navigate customer relationships while achieving timely account resolution. The Collections Specialist position is accountable for supporting the lending officers by conducting ongoing financial monitoring, analyzing credit information pertaining to loans, and facilitating customer service activities associated with credit and collections inquiries.
Responsibilities
- Monitor customer accounts and/or loan portfolios in order to identify and escalate potential issues and thereby maximize credit quality and minimize the company's credit risk and potential loss
- Analyze financial/credit information to ensure loans are secure
- Provide customer service associated with executing credit and collections outreach (phone, text, email, onsite visits) and organizing payment arrangements while building customer relationships
- Solve billing problems and inquiries and negotiate payment programs or arrangements while staying within collections compliance guidelines
- Provide credit assistance, including submission of extension requests and other recovery activities
- Prepare and distribute communications to customers regarding loan status or repayment arrangements/terms
- Follow policies and procedures designed to reduce delinquency
- Maintain databases used to analyze accounts and/or portfolios
- Prepare and submits monthly credit memos and reports
- Coordinate and execute small projects or components of larger projects
- Performs other duties as required
Skills
- Bachelors Degree in Business or Finance-related field or equivalent experience
- 1 year of related experience/exposure within the banking industry preferred
- Demonstrates aptitude for mathematical and/or financial transactions
- Demonstrates analytical thinking skills
- Demonstrates ability to execute day to day work under direct supervision
- Demonstrates excellent customer service and empathy skills
- Demonstrates strong persuasive and interpersonal communication skills
- Demonstrates aptitude for problem-solving and identifying creative solutions with internal and external clients
- Demonstrates ability to thrive in a fast-paced environment
- Demonstrates ability to address basic job related/technical issues and problems with guidance, and refers more complex issues to higher-level staff
- Demonstrates ability to work in diverse teams and build/maintain positive working relationships
- Demonstrates ability to interact efficiently with Technology and utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies
- Possess a valid driver's license
Benefits
- Medical, dental, and vision insurance
- Employer-sponsored retirement plan with company match and profit sharing
- Paid time off, paid holidays, and additional leave benefits
- 12 hours of volunteering time off per year to help make a difference in your community
- Life and disability insurance
- Employee wellness and assistance programs
- Professional development and growth opportunities
- Opportunity to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
Company Overview