Job Title: Experienced Customer Service Representative – Union Benefits Coordinator (REMOTE WORK)
Job Description:
About arenaflex
At arenaflex, we're passionate about empowering labor unions, credit unions, and associations to provide the best possible benefits to their members. As a rapidly growing company, we're committed to delivering exceptional service and support to our clients, and we're looking for talented individuals to join our team.Our Mission
arenaflex is dedicated to helping labor unions, credit unions, and associations thrive by providing innovative benefits solutions that meet the evolving needs of their members. With a strong focus on customer service, education, and professional development, we're creating a culture of excellence that sets us apart in the industry.The Role
We're seeking an experienced Customer Service Representative to join our team as a Union Benefits Coordinator. In this role, you'll be responsible for educating members about the benefits available to them through their union affiliation, providing exceptional customer service, and driving growth and success for arenaflex.Key Responsibilities:
- Provide exceptional customer service to members, responding to inquiries and resolving issues in a timely and professional manner
- Educate members about the benefits available to them through their union affiliation, including health insurance, life insurance, and other benefits
- Work with members to identify their needs and provide personalized solutions to meet their goals
- Collaborate with internal teams to ensure seamless communication and delivery of benefits
- Meet or exceed sales targets, while maintaining a customer-centric approach
- Stay up-to-date on industry trends and developments, and apply this knowledge to drive growth and success for arenaflex
Requirements:
- Flexible hours to accommodate the needs of our clients and members
- Fluent in English (Bilingual in any language is a plus, but not required)
- MUST RESIDE IN CALIFORNIA
What We Offer:
At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. Some of the benefits we offer include:- Health insurance reimbursement for all staff (upon qualification)
- Life insurance at no cost
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- UNION BENEFITS - Our staff also belong to a union which includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for all members
- Roadside assistance for all members
- Identity Theft Protection for all members
What We're Looking For:
We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and support to our clients and members. If you're a self-starter with a proven track record of success, and a desire to grow and develop your career, we want to hear from you.Career Growth Opportunities:
At arenaflex, we're committed to providing a supportive and inclusive environment that fosters growth and development. Our employees have access to:- Regular training and mentorship programs to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- A collaborative and dynamic work environment that encourages innovation and creativity