Experienced Customer Service Representative – Union Benefits Specialist (REMOTE WORK)

At arenaflex, we're on a mission to revolutionize the way labor unions, credit unions, and associations provide benefits to their members. With a rapidly growing client base and a strong presence in southern California, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative – Union Benefits Specialist.

About arenaflex

arenaflex is a rapidly growing company that has established itself as a leader in providing benefits to labor unions, credit unions, and associations. With over 20,000 union associations around southern California, we've built a reputation for delivering exceptional service and support to our clients. Our team is passionate about helping our clients achieve their goals and improve the lives of their members.

Job Summary

As a Customer Service Representative – Union Benefits Specialist, you will play a critical role in educating union members about the benefits available to them through their union affiliation. You will work closely with our clients to understand their needs and provide personalized support to help them make informed decisions about their benefits. This is a unique opportunity to join a dynamic team and make a real difference in the lives of our clients and their members.

Key Responsibilities

* Provide exceptional customer service to union members, responding to their inquiries and concerns in a timely and professional manner

• Educate union members about the benefits available to them through their union affiliation, including health insurance, life insurance, and other benefits
• Work closely with our clients to understand their needs and provide personalized support to help them make informed decisions about their benefits
• Collaborate with our sales team to identify opportunities to upsell or cross-sell additional benefits to union members
• Maintain accurate and up-to-date records of client interactions and benefits information
• Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices

Requirements for Consideration

* Flexible hours

• Fluent in English (Bilingual in any language is a plus but not required)
• Proven customer service skills and experience working with union members or a similar population
• Strong communication and interpersonal skills, with the ability to build rapport with clients and their members
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to think critically
• Basic computer skills and proficiency in Microsoft Office

Benefits

* Health insurance reimbursement for all staff (upon qualification)

• Life insurance at no cost
• Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
• UNION BENEFITS - Our staff also belong to a union which includes benefits
• Free college classes for all members
• Student Debt Reduction Program
• Scholarship access for members and their children
• Union provides life insurance (in addition to our company) for all members
• Roadside assistance for all members
• Identity Theft Protection for all members

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about making a difference in the lives of our clients and their members, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. We offer a range of benefits and perks, including flexible hours, health insurance reimbursement, and opportunities for professional development and growth.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to helping our employees achieve their career goals and develop their skills and knowledge. We offer a range of training and development programs, including on-the-job training, mentorship, and access to industry conferences and events. Our team is passionate about sharing their knowledge and expertise with others, and we encourage collaboration and knowledge-sharing across departments.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including health insurance reimbursement, life insurance, and a range of other benefits. We also offer flexible hours, free college classes, and opportunities for professional development and growth. Our team is passionate about making a difference in the lives of our clients and their members, and we're committed to providing a supportive and inclusive work environment that fosters growth and development.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our clients and their members, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we encourage applications from candidates who reflect the diversity of our clients and their members. Apply for this job