Technology Support Specialist

The Technology Support Specialist assists customers and end users during the installation and use of all of Alliance’s various technology platforms external to the laundry equipment.

Be an expert in the various hardware/software offerings that Alliance provides and how they interact with laundry equipment

· Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures

· Voice suggestions/concerns regarding opportunities/issues that users experience with Alliance technology products

· Serves as primary intermediary between engineering teams and users regarding installation, function, and use of Alliance technology products

· Develops and maintains documentation

· Continually searches for ways to improve processes or reduce costs

· Other duties as assigned

Education and Experience:

· A high school diploma or equivalent is required

· Bachelor’s degree in a technical field is preferred; an Associate’s degree in a technical field with two years related experience will be considered

· Four years of related experience preferred

Skills and Abilities:

· General knowledge of software systems and computer science concepts

· Demonstrated experience with various software systems

· Strong written and verbal communication and interpersonal skills

· Excellent organizational skills

· Ability to communicate effectively and establish effective working relationships

· Strong service orientation and customer service skills

· Excellent ability to quickly understand new software abilities and concepts

Travel:

· Minimal travel, less than 10%

Standard and Physical Requirements:

· Position involves sitting long periods, standing, manual dexterity, stooping, bending and minimal lifting.

Alliance Team Members Demonstrate DRIVE

• Dedicated: Follows through on commitments. Strong say/do.   

• Respectful: Acts with integrity and values diverse perspective.    

• Innovative: Always looking for a better way; leads change.   

• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.   

• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.