[Remote] Servicing Specialist

Note: The job is a remote job and is open to candidates in USA. Hometap is a company focused on making homeownership less stressful and more accessible through their home equity investment product. The Servicing Specialist role involves providing top-notch customer service to homeowners by responding to inquiries and assisting with investment servicing tasks.

Responsibilities

• Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism
• Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments
• Create and explain settlement statements
• Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy
• Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners
• Review subordination requests for approval or denial
• Follow all company, investor, and legal guidelines

Skills

• 1-2 years of experience with mortgage servicing call centers
• Experience reading mortgage documentation
• Relentless attention to detail with a high degree of accuracy
• Ability to multitask and work under pressure within a deadline-oriented environment
• Comfort working independently as well as in a team environment, with a desire to take ownership of work
• Strong client service skills, and an ability to communicate professionally with others
• Comfortable with being assessed according to our quality control guidelines
• Willingness to roll up your sleeves and assist with other tasks and teams as needed
• Bachelor's degree, ideally in business, finance or a related field

Benefits

• Meaningful equity
• Generous medical, dental, and vision coverage
• Work-from-home stipend
• Parental leave
• Plenty of paid time off to recharge

Company Overview