Operations Specialist

ActionLink is a premier retail marketing solutions company seeking a collaborative and detail-oriented Operations Specialist to enhance clients' brand presence through innovative technology products. The role involves partnering with the Account Team on client merchandising projects, maintaining project operations, and ensuring successful execution of programs while meeting key performance indicators.

Responsibilities

• Serve as the key point of contact and decision-making authority for the execution of client project objectives
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
• Collaborate, communicate, and partner with all cross-functional teams to provide successful results
• If timelines are not met, this position is fully responsible for making the strategic and corresponding tactical changes required to achieve the revised program timelines
• Communicate program goals and provide strategic written communication and project oversight for all details within ActionLink management systems
• Structure and execute project-specific quality assurance analysis
• Assist with fulfillment orders and administration when needed based on capacity
• Report program performance results and initiate continuous improvements
• Adhere to the guidelines of the ActionLink Travel and Expense Policies

Skills

• Minimum 2 year college degree in relevant business discipline preferred
• Some account management or relevant business operations experience with direct client interaction
• Ability to build and foster business relationships at multiple levels
• Skilled at collaborating and problem solving with demonstrated critical thinking skills
• Proven time management and organizational skills
• Exceptional verbal and written communication skills
• Strong proficiency with Microsoft Excel
• Must have access to quiet work space with reliable high-speed internet connectivity and smartphone
• Must have and maintain a valid driver's license and be able to rent a car under ActionLink's corporate insurance standards
• Must be able to travel locally by vehicle and/or nationally by plane as needed or requested

Benefits

• Diverse mixture of remote work and market visits
• Medical, dental, vision, life, and prescription insurance plans
• Laptop plus monthly internet/phone stipend
• W2 employment with biweekly pay schedule & direct deposit
• Paid vacation & sick time
• Paid holidays
• 401(k) option with employer match

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