Advanced Associate, Sales (APAC)
Job Title: Advanced Associate, Sales (APAC)
Role Summary
The Advanced Associate, Sales (APAC) supports revenue growth across the Pearson Clinical Asia region by managing daily sales administration, conducting structured customer outreach, qualifying warm leads, and ensuring exceptional operational support for the Business Development Managers (BDMs).
This role is designed for a developing sales professional who is not afraid to roll up their sleeves, handle high‑volume tasks, maintain clean CRM workflows, and progressively build capability toward owning larger sales responsibilities as Asia growth accelerates.
Key Responsibilities
1. Sales Support & Administration
Manage assigned task queues and administrative workflows with accuracy and minimal supervision.
Prepare quotes, proposals, order forms, and supporting documents for BDMs.
Coordinate scheduling of meetings, demonstrations, and training sessions across multiple time zones.
Maintain organised records, files, and reports aligned with internal systems and sales best practices.
Support conferences, webinars, and regional sales activities with logistics and materials.
2. Lead Management & Inside Sales
Conduct targeted outbound outreach to warm leads and respond to inbound enquiries using approved talk tracks
Qualify Marketing Qualified Leads (MQLs) and pass warm opportunities to BDMs in a timely manner.
Execute consistent follow‑ups for active opportunities and maintain clear next‑step tracking.
Provide clear, accurate product information on defined offerings and escalate complex queries appropriately.
3. CRM & Pipeline Hygiene
Maintain clean, accurate Salesforce records with minimal rework required
Log all outreach, follow‑ups, meeting notes, and customer sentiment.
Support forecasting and pipeline reports to assist BDMs with planning.
Reduce repeated errors through fast learning cycles and improved attention to detail
4. Customer Engagement
Provide personalised, attentive service that makes customers feel understood and supported
Offer guidance on straightforward product offerings, including standard demonstrations and onboarding support where required.
Assist customers with basic troubleshooting or platform navigation before escalating.
5. Collaboration & Team Contribution
Work closely with BDMs to support opportunity progression and close gaps in the sales process.
Participate in team calls, share insights, and proactively offer help during peak periods
Provide backup coverage for colleagues when absent
Model Pearson values in all interactions and uphold high professional standards
Success Metrics
Quality & Speed of Execution: High‑volume, accurate task completion with reliable cadence.
CRM Excellence: Records maintained to best‑practice standards; minimal clean‑up required.
Pipeline Health: Reduction in dropped leads and improved handover to BDMs.
Customer Experience: Positive feedback and responsive, clear communication.
Learning Velocity: Rapid uptake of coaching and clear reduction in repeated errors
Required Skills & Competencies
At least 1-2 years of experience on Sales, Account Management, Customer Success and Client Relationship
The role is open for anyone who lives in the APAC/Australia Region
Anyone who speaks Mandarin and/or Bahasa is an advantage
Core Skills
Strong organizational and time management skills.
Excellent written and verbal communication across diverse customer groups
Attention to detail and ability to work in a fast‑paced environment
Ability to work independently while also contributing effectively to team goals
Role‑Based Skills (Today)
Customer service
Inside/outbound sales
CRM management (Salesforce preferred)
Solution‑oriented problem solving
Basic product demonstrations
Role‑Based Skills (Future Development)
Cold calling
Deeper product specialization
Regional market knowledge
Advanced objection handling