Product Support Representative (Water Quality)
Watts Water Technologies is focused on providing safe, clean water for the world and is seeking a Product Support Representative for their water quality division. The role involves providing expert product knowledge, technical troubleshooting, and commercial solutions to business-to-business customers, ensuring accurate and prompt resolution of issues.
Responsibilities
- Provide troubleshooting support for conditioning and filtration products across multiple sales channels
- Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally
- Assist customers with the installation and setup of residential and commercial equipment
- Enter customer orders, process warranty replacements, and provide post-sales order management support
- Use CRM and other software tools to document and manage customer needs and concerns
- Be a subject matter expert, offering product recommendations and support to both internal and external customers
- Collaborate with customer service and technical support teams within Watts
- Participate in continuous improvement initiatives to enhance products and processes
- Maintain knowledge of factory processes, tools, materials, and equipment
- Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member
- Demonstrate respect for coworkers and uphold Watts' business philosophy
Skills
- Technical and mechanical experience in resolving product performance issues
- An associate degree or higher is preferred
- Experience with residential and commercial water filtration and conditioning systems is preferred
- Master Water Specialist certification is highly desirable
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Company Overview