Experienced Bilingual Food Manufacturing Customer Service Coordinator – Drive Customer Satisfaction and Business Growth at arenaflex

About arenaflex

arenaflex is a leading food manufacturing company that has been a household name for decades. As the #1 brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States, we take pride in our commitment to quality, integrity, and authenticity. Our family-owned company has built a reputation for excellence, and we're now seeking a highly skilled and dedicated Bilingual Food Manufacturing Customer Service Coordinator to join our team.

Job Summary

We're looking for a customer-focused and results-driven professional to manage and process customer orders, provide exceptional customer service, and drive business growth. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction, resolving inquiries, and collaborating with cross-functional teams to meet customer requirements.

Key Responsibilities

• Manage and process customer orders accurately and timely, coordinating with cross-functional teams to meet customer requirements
• Provide exceptional customer service, addressing inquiries and concerns via phone, email, or chat, and resolving complaints efficiently
• Collaborate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers
• Support the sales team by providing customer feedback, managing accounts, and supporting promotional activities
• Maintain detailed records of customer interactions, orders, and complaints, generating reports to improve customer service processes

Requirements

• Bilingual (Spanish) required
• Food manufacturing experience required
• Bachelor's degree and 5+ years of customer service experience
• Experience as a customer account manager and supporting cross-functional teams
• Proficient in Excel, ERP's, and complaints platforms (D365 preferred)
• Experience with PO's, invoicing, and documentation of customer interactions

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a leading brand in the food manufacturing industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Our Company Culture

arenaflex is a family-owned company that values Family, Quality, Integrity, and Authenticity. We're committed to creating a rewarding environment where our team members can thrive and grow their careers. We're an Equal Opportunity Employer and welcome applications from diverse candidates.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth. As a Bilingual Food Manufacturing Customer Service Coordinator, you will have the opportunity to work with a leading brand in the food manufacturing industry, collaborate with a dynamic team, and develop your skills and career. If you're a customer-focused and results-driven professional who is passionate about delivering exceptional service, we encourage you to apply.

How to Apply

Are you ready to join our team and contribute to our success story? Apply now and let's discuss how you can make a difference as our Bilingual Food Manufacturing Customer Service Coordinator.