Experienced Customer Support Representative – Biotech Industry Leader

Are you passionate about delivering exceptional customer experiences and building strong relationships with a wide range of stakeholders? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our rapidly expanding team at arenaflex as an Experienced Customer Support Representative. At arenaflex, we're revolutionizing the biotech industry with our cutting-edge Synthetic DNA technology. Our innovative products are empowering scientists and researchers to engineer new solutions for some of the world's most pressing challenges, from disease cures to sustainable chemicals. As a Customer Support Representative, you'll play a critical role in delivering concierge-level support to our customers, driving loyalty to our brand, and reinforcing our position as a biotech industry leader.

What You'll Be Doing:

As a Customer Support Representative at arenaflex, you'll be responsible for providing exceptional support to our customers, sales staff, and internal stakeholders. Your key responsibilities will include:

• Responding to and resolving product, service, and order inquiries and problems via email, chat, and phone
• Identifying the cause of problems, collaborating with stakeholders to develop solutions, and presenting solutions to customers
• Processing sales purchase orders by entering and validating the accuracy of customer and sales staff-provided information
• Resolving errors effectively and efficiently, with some orders requiring an advanced understanding of arenaflex's product line
• Providing information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, and understand the status of their order
• Staying current on the status of key account orders currently in the production pipeline and providing proactive updates to internal stakeholders
• Generating sales quotes for sales reps within Salesforce quote to cash system
• For Japan position: Providing guidance on Asia region import/export logistics and compliance

What You'll Bring to the Team:

To succeed in this role, you'll need to bring the following skills and qualifications to the table:

• Bachelor's degree, preferably in life sciences or a related field
• 1-2 years of work experience in the biotech industry
• 2+ years of customer-facing experience
• Excellent verbal and written communication skills
• Attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Strong computer skills, familiarity with G-Suite, preferably including Salesforce
• For Japan position: Familiarity with Asia region import/export logistics and compliance

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work hours, with two available shifts (Monday through Friday 6:00am – 3:00pm or 8:00am – 5:00pm) plus flexible weekend shifts
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and innovative products
• Opportunities to work with a talented and diverse team of professionals

About arenaflex:

arenaflex is a leading biotech company that's revolutionizing the industry with our cutting-edge Synthetic DNA technology. Our innovative products are empowering scientists and researchers to engineer new solutions for some of the world's most pressing challenges. At arenaflex, we're passionate about making a difference and improving people's lives. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and development.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

How to Apply:

If you're passionate about delivering exceptional customer experiences and building strong relationships with a wide range of stakeholders, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job